Job Information
NetApp Support Account Manager (m/f/d) in Stuttgart, Germany
Job Summary
The Support Account Manager (SAM) combines technical expertise with customer success skills to ensure clients achieve maximum value from NetApp solutions. The SAM acts as a trusted advisor, driving product adoption, managing escalations, and supporting renewals and expansion opportunities.
Key Responsibilities
Advise customers on NetApp products and services to meet business goals.
Build and maintain relationships with technical stakeholders.
Oversee onboarding, adoption, and capacity management.
Conduct technical health checks and manage escalations.
Use data insights for proactive risk mitigation.
Assess and optimize customer NetApp assets.
Collaborate with Renewal Specialists and Sales for renewals and expansion.
Develop and share technical best practices.
Lead or support strategic initiatives for customer success.
Work cross-functionally with internal teams and customer stakeholders.
Qualifications
Bachelor’s degree or equivalent experience.
5–7 years in customer-facing technical roles (e.g., Customer Success, Sales Engineering, Technical Support).
Technical proficiency in NetApp products or enterprise IT; storage domain knowledge is a plus.
Strong communication and relationship-building skills.
Ability to manage multiple priorities in dynamic environments.
Data analysis and strategic recommendation skills.
Proficiency in MS Office; experience with Gainsight, Salesforce, or similar tools is a plus.
Ability to work independently and collaboratively; project management familiarity is beneficial.
Language proficiency is German and English is required.
132697
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.