Job Information
Cognizant Field Services Engineer (d/f/m) in Stuttgart, Germany
Field Services Engineer (d/f/m)
Location: Stuttgart, Germany
Work Model: Onsite
Your Tasks
Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
Analyze, resolve, respond to, and document end user inquiries
Install desktop/Laptop software using approved tools
Troubleshoot operating system
Troubleshoot connection issues with LAN/WAN
Update tickets with accurate and timely records of work performed, and resolution detail
Maintain and contribute to a knowledge base
Coordinate hardware warranty repair
Escalate to 3rd party vendors when necessary
Responsible for raising and coordinating problem management issues
Strong understanding and skills in SLA, KPI Management
Your Profile
2–3 years of hands-on IT support experience, with a strong focus on end‑user support.
Experience working in factory or manufacturing environments is highly desirable.
Proficiency in core IT support functions, including:
Active Directory user and group administration
Operating system imaging and deployment processes
Software installation, imaging tools, and automated help desk/ticketing systems
Troubleshooting within Windows desktop environments (network connectivity, OS issues, Microsoft Office suite, PC hardware, printers)
Installation and configuration of network and local printers
Solid understanding of networking and security concepts, including TCP/IP and Windows Security (Share and NTFS permissions).
Extensive knowledge of Windows operating systems and related configuration.
Basic understanding of infrastructure components, such as servers, switches, routers, and data center hardware.
Foundational knowledge of backup technologies and related procedures.
Proven ability to work effectively in team‑oriented, multi‑tower, and vendor‑integrated environments.
Strong organizational and multitasking skills, with the ability to prioritize workloads efficiently.
Adaptability to new processes, procedures, and rapidly changing environments.
Capability to handle and protect confidential information with a high level of integrity.
Excellent verbal and written communication skills.
Strong customer service mindset, with a track record of delivering services on time and achieving high levels of end‑user satisfaction.
Ability to communicate complex technical issues in a clear and understandable manner to non‑technical users and management.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.