Job Information
The Technology House, LTD IT Technician Level 1 in Streetsboro, Ohio
GENERAL JOB DESCRIPTION
We are seeking a qualified, self-motivated IT Technician to support our organization through working with senior level IT staff to maintain TTH's network and security policies, documentation and inventory of hardware and software and provide user support. The ideal candidate for the IT Technician position is bright, attentive, and efficient with self-assurance and the ability to complete work skillfully in accordance with company policies, procedures, and processes.
RESPONSIBILITIES
- Respond promptly and professionally to support tickets, emails, and phone calls, addressing or escalating issues as required
- Responsible for the configuration, installations, upgrades and maintenance, service, and inventory of laptops/desktops, printers, servers, scanners, telephones, and other IT related equipment
- Keep detailed records of system configurations, installations, repairs, and IT assets
- Maintain user PCs, including upgrades and configuration as needed
- Provide assistance with onboarding of new users
- Manage basic components of Office 365, IT software tools, User Licensing
- Monitor network or system performance using available IT software tools to identify potential issues
- Manage cybersecurity training and mitigation efforts via company specific systems, policies, and procedures
- Support senior-level IT staff in various tasks
- Develop work instructions within the IT department
- Proactively stay current with technology changes, updates, and practices
KEY PERFORMANCE INDICATORS (KPIs)
Key performance indicators, or KPIs, are a set of quantifiable measurements used to gauge overall long-term performance of a company, department, or position. KPIs specifically help determine achievements as they compare performance to a set of targets, objective, or goals. The following KPIs apply to the position and/or department applicable to this job description.
Performance Measure Average Resolution Time User Satisfaction Ticket Backlog System Uptime
EDUCATION and/or EXPERIENCE REQUIREMENTS
- Associate's degree or higher in Information Technology, Computer Science, or a related field
- Excellent proficiency hardware and software troubleshooting
- Strong problem solving and multi-tasking skills and flexibility in dynamic work environments
- Strong verbal and written communication skills
- High attention to detail
PHYSICAL REQUIREMENTS
- Ability to sit and work with computers for extended periods of time
- Ability to lift up to 50lbs. occasionally
BENEFITS
- 401(k) matching
- Health insurance and HSA
- Voluntary life insurance
- Dental and vision insurance
- ST/LT disability
- Paid time off and holidays
- Critical illness
- Accidental death and disability
ITAR REQUIREMENTS
The Technology House (TTH) has a responsibility to comply with all applicable requirements set forth by International Traffic Arms Regulations, or ITAR (22 CFR 120-130). As such, this position may have access to ITAR controlled information, and the candidate must meet eligibility requirements as a U.S. Persons and under form I-9 eligibility to work in the United States.
VISION, MISSION & VALUES
The Purpose of TTH is to cre