Job Information
Omnicell Engineer V, Platform Engineering in Strasbourg, France
PRINCIPAL SYSTEMS ARCHITECT
Global Healthcare Operations — Omnicell International
Role Overview
The Principal Systems Architect is responsible for defining, building, and evolving the technical foundations that enable Omnicell to remotely operate, support, and scale its installed base of pharmacy automation systems across hospital environments worldwide.
This is a strategic and founding-level role. The postholder operates across the full lifecycle of Omnicell's remote operations infrastructure — architecture, security, observability, customer connectivity, predictive maintenance enablement, and continuous improvement — while expanding its scope as the international business grows.
The position serves as the primary technical authority for international operations, acting as the local proxy and stakeholder interface toward global functions — including product engineering, cybersecurity, and architecture — ensuring that international operational realities and customer constraints are properly represented and addressed.
The role combines deep technical authority with senior customer engagement and cross-functional leadership, spanning engineering, support, field operations, and hospital IT organizations, without direct hierarchical authority over all stakeholders.
Key Responsibilities
Global Infrastructure Architecture & Operations
Defines, governs, and continuously evolves the architecture of a global telemetry and remote operations platform covering 500+ pharmacy automation sites across hospital environments in multiple countries
Designs and maintains the technical foundations for secure remote connectivity, centralized telemetry, monitoring, alerting, and automated diagnostics
Leverages telemetry data to enable preventive and predictive maintenance strategies, reducing on-site interventions and optimizing support cost-to-serve at scale
Defines and enforces technical standards for patching, lifecycle management, access control, and system hardening across a heterogeneous, internationally deployed installed base
Drives continuous improvement of system observability, automation, and operational scalability as the installed base grows
Customer IT Engagement & Remote Connectivity
Acts as primary technical counterpart for hospital IT departments and DSI teams, negotiating remote access frameworks and connectivity architectures in constrained, security-sensitive environments
Defines reference architectures for customer environments, balancing Omnicell operational requirements with hospital network and cybersecurity policies
Leads technical discussions during pre-deployment assessments, solution design, and infrastructure validation phases
Aligns system architecture with customer constraints related to network architecture, cybersecurity policies, and healthcare IT governance frameworks
Supports resolution of complex infrastructure incidents involving customer environments
Security & Credential Governance
Serves as primary international proxy to global cybersecurity and compliance functions, ensuring that remote operations security posture is consistent with corporate standards while reflecting international operational constraints
Defines and drives access management, authentication, and cybersecurity governance policies for remote operations across the installed base
Identifies unaddressed organizational security risks and leads remediation initiatives, including the design and deployment of credential and VPN management frameworks integrated into service delivery systems
Translates operational security requirements into governed work instructions and procedures, including in environments where formal QMS frameworks are being established
Ensures remote operations infrastructure meets security and compliance requirements applicable in hospital and regulated healthcare IT environments
Product & Platform Leadership
Serves as primary technical proxy for international operations in product and platform initiatives, representing operational and customer requirements to global engineering and product functions
Provides architectural requirements and serviceability guidance to global Product Design Engineering teams on questions of remote operability, security, and privacy specific to international deployments
Drives international operational initiatives to improve supportability, incident resolution efficiency, and scalability, in coordination with global product roadmap
Cross-Functional Leadership & Organizational Development
Identifies organizational gaps and leads cross-functional remediation initiatives across security, operations, product, and customer engagement domains, coordinating with relevant global functions
Manages and coordinates with third-party vendors and integrators in multi-supplier environments
As the function is built and scales, provides technical leadership and mentoring to team members
Contributes to the transition of remote operations from an externalized capability to a structured, scalable internal function
Technical Skills
Infrastructure & Operations
Windows / Linux environments, including heterogeneous and legacy OS fleets
Enterprise networking: LAN/WAN, VPN, firewalling, remote access frameworks
Identity & access management: credential governance, MFA, role-based access control
Monitoring & observability platforms; time-series data infrastructure
Backup, recovery, and operational data integrity management
Software & Data Engineering
Scripting and development for operational automation (Python, workflow orchestration)
SQL/NoSQL data engineering; API integration and service development
Windows agent development, packaging, and deployment at scale
Healthcare IT & Interoperability
Deep familiarity with hospital IT environments, DSI stakeholder dynamics, and healthcare security constraints
Working familiarity with healthcare data interoperability standards (DICOM, HL7/IHE, FHIR) sufficient to engage effectively with hospital IT teams and engineering stakeholders
Security
Operational cybersecurity: threat awareness, system hardening, access control, credential governance
Ability to translate security requirements into operational procedures and work instructions
Familiarity with security and compliance frameworks applicable in regulated healthcare environments
Soft Skills
Strategic systems thinking combined with hands-on execution capability across the full technical stack
Ability to identify organizational blind spots and drive remediation without formal mandate
Senior stakeholder engagement — hospital DSI, internal engineering, international and US corporate leadership
Cross-functional leadership without hierarchical authority, in low-governance and ambiguous environments
Structured, evidence-based problem solving
Clear technical communication across engineering, operations, and business audiences
Autonomous and delivery-focused, with the ability to manage competing priorities across complex international environments
Organizational Context
Reports to Head of Customer Operations / Technical Operations — Omnicell International. Works closely with:
Customer Support and Field Engineering teams
Global Product Engineering and Architecture functions
Customer IT departments and hospital DSI teams
Third-party vendors and integration partners
Experience & Qualifications
Significant experience in complex healthcare IT environments or related regulated industries
Proven track record in designing and operating remote infrastructure at international scale
Experience as technical lead or architect in multi-stakeholder, cross-functional environments
Prior experience managing vendors and operating within international corporate matrix structures
Advanced degree in engineering, computer science, or a related technical discipline
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.