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Job Summary

The part-time Student Services Advisor will provide advising and success coaching to incoming new students.

Essential Duties and Responsibilities:

• Work as a hands-on educational planner, academic advisor, mentor and coach to new students - instilling a sense of excitement regarding student success, retention, and graduation.
• Assist students with the challenges balancing academic life with external commitments and situations that may interfere with their ability to be successful students.
• Promote academic success by continually monitoring student progress throughout the semester.
• Work with students and faculty to ensure that individual advisees are engaged with the College and are maintaining satisfactory academic progress.
• Assist students through the new enrollment and re-enrollment process each semester.
• Provide career and program advising, academic planning, and information to assist with working to resolve any holds on student accounts.

Related Responsibilities:

• Keep current on all aspects of academic programs, academic support services, student information system procedures, enrollment processes and procedures, College policies, mission and philosophy.
• Serve on college-wide committees.
• Review policies/procedures and recommend changes with the goal of improving the student experience.
• Participate in professional development to enhance and increase skills and knowledge.

Complete other duties and assignments as directed.

Knowledge, Skills and Abilities:

• Be a highly-motivated self-starter with the ability to work in a fast-paced environment.
• The ability to multi-task, while paying special attention to detail.
• Ability to collaborate with academic departments in managing all aspects of advising.
• Knowledge of the college enrollment process including applying for federal financial aid.
• Knowledge of Microsoft Office, student information systems, database administration, and internet/email platforms.
• Excellent oral and written communication skills and strong presentation skills.
• Demonstrated ability to develop interpersonal and organizational relationships.

Education and Experience Requirements:

• Master's degree from an accredited institution is preferred. Bachelors degree is acceptable with experience.
• Two years of experience employed in an advising or guidance capacity is preferred.
• Experience working with and a demonstrated sensitivity to understanding the needs and concerns of a diverse student population, many of whom are first generation college students, is essential to the incumbent's success.
• Experience working with students in a higher education setting preferred.

Surroundings/Environment:

Standard office environment, usually indoors away from the elements, with moderate noise.

Physical Effort:

While performing the duties of this job, the employee is required to maintain a stationary position for an extended period; move about the office, operate and position computers and files, as needed; and frequently communicate with others. The employee may occasionally move up to 15 pounds. Work may include operation of a motor vehicle.

Scheduling:

This is a part-time position working 20 hours per week on average but increasing to 25 hours per week during peak enrollment periods. Working hours may be between 8:00 am to 4:30 pm, Monday through Friday, but with one evening per week on Tuesday until 6 pm. Must be available to work occasionally on weekends and evenings.