OneMain Financial Jobs

This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1300396

[Saint Josephs College of Maine is hiring for the full-time position ofITSupport Technician II.]{#isPasted}

POSITION DESCRIPTION:

• Supports the department of Information Technology by acting as the main liaison for student and faculty inquiries, delivering high-quality technical support and customer service
• Assisting the Help Desk and IT Department with daily operational needs and support organizational IT requirements
• Effectively supporting desktop application software and maintain/troubleshoot desktop hardware
• Assisting AV Coordinator with set-up for events when appropriate/applicable
• Using IT Department tools such as, but not limited to, ticketing, remote access, in-person, and knowledge base repository to address inquires
• Addressing connectivity issues (WiFi, VPN, remote access)
• Assisting with classroom information technology needs, such as but not limited to, projectors and smartboards
• Serving as a technical escalation point for Help Desk
• Creating, modifying, and deactivating accounts; managing permissions and passwords
• Assisting with maintaining technical documentation, user guides, and internal knowledge resources
• Assisting with prioritizing and resolving tickets in a tracking systems ensuring high standard service level agreements are me
• Ensuring complex problems as escalated
• Supporting the administration of online productivity and collaboration tools
• Installing, configuring, maintaining laptops, desktops, and other end user devices
• Monitoring and administration of Google Workspace/O365
• Assisting with maintaining campus hardware inventory
• Participating in a review, evaluation and recommendation of solutions relating to hardware and software acquisitions and or/or network updates
• Participating in research and development initiatives and provides assistance in implementation of new technologies
• Maintaining currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems
• Ensuring effective network connectivity to devices and provide essential knowledge regarding network connectivity troubleshooting
• Follows guidelines regarding best practices for cybersecurity as well as physical security

MINIMUM REQUIREMENTS:

• Associate degree in Information Technology or a related field is preferred
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are a plus
• A combination of at least 3 years of experience and education in IT support with a focus on desktop support and troubleshooting is preferred

SCHEDULE:

• [Full-time, 40-hour per week position]{#isPasted}
• [General office hours are MondayFriday, 8:00 AM 4:30 PM]{#isPasted}
• [This job is 100% onsite at the Standish, Maine campus]{#isPasted}
• [Must be available to attend on-site meetings and training, as well as work during peak periods. This may include evenings and occasional weekend hours in the event of infrastructure outages.]{#isPasted}

KNOWLEDGE, SKILLS, ABILITIES:

Advanced knowledge of Microsoft Desktop Operating Systems (Windows 10 and above) and advanced working knowledge of macOS/iOS

Proficient in installing, configuring, and deploying computer hardware with a thorough understanding of modern hardware and software requirements

Previous experience working with ticketing systems, RATs, RMM, and other infrastructure and end-user support tools

Working knowledge of Active Directory/LDAP

Knowledge of TCP/IP, DNS, DHCP, and other networking protocols

Strong interpersonal skills with the ability to communicate and work well with other in a fast-paced environment

Show initiative and accountability for assigned outcomes

Learn actively from both successes and failures while solving new problems

Strong organizational skills and communication skills (both verbal and written)

Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously

Highly proficient in troubleshooting techniques in relation to application software and operating systems; requires strong critical thinking and analytical skills

Must demonstrate teamwork skills and a willingness to help others

Possesses a positive attitude to foster a cohesive working environment

Ability to maintain confidentiality and discretion

Tolerat