Job Information
Robert Half Collections Specialist in Stamford, Connecticut
Description
Job Title: Collections Specialist
Job Summary:
We are seeking a detail-oriented Collections Specialist with a strong Accounts Receivable background to join our team. The ideal candidate will have experience managing outstanding accounts through proactive outbound calling and email communication, along with strong systems skills and a high level of accuracy. This role is responsible for following up on past-due balances, maintaining positive client relationships, and supporting overall cash flow objectives.
Key Responsibilities:
Manage a portfolio of customer accounts to ensure timely collection of outstanding balances
Conduct high-volume outbound calls and email outreach to follow up on overdue invoices
Review aging reports and prioritize collection efforts based on account status
Research, reconcile, and resolve billing discrepancies, short payments, and unapplied cash
Partner with internal teams such as Accounts Receivable, Customer Service, and Sales to resolve payment issues
Document collection activity, account updates, and dispute details within the system
Process account adjustments, credit memos, and payment plans as needed
Maintain accurate customer records and ensure compliance with internal policies
Support month-end AR close activities and reporting as requested
Identify trends or recurring issues and recommend process improvements
Requirements
2+ years of experience in collections and/or accounts receivable
Strong experience with outbound phone and email collections
Solid understanding of AR processes, aging, cash application, and account reconciliation
Strong attention to detail and ability to work with a high degree of accuracy
Experience using ERP/accounting systems and intermediate to advanced system skills
Proficiency in Microsoft Excel, including filtering, sorting, and basic formulas
Strong communication, negotiation, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications:
Experience in a high-volume B2B collections environment
Familiarity with credit and collections policies
Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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