Job Information
LEGOLAND Accommodation Front Line Lead in Staffordshire-Stoke-on-Trent, United Kingdom
What you'll bring to the team
Accommodation Frontline Lead (Housekeeping Linen Experience)
Location: Alton Towers Resort
Division: Global Operations
Reporting to: Accommodation Supervisor
The Role
We are looking for an enthusiastic and dependable Accommodation Frontline Lead with Housekeeping Linen experience to join our team at Alton Towers Resort. This is a key frontline leadership role, responsible for supervising, guiding, and supporting colleagues to deliver exceptional service and operational excellence across our accommodation offering.
As a trusted point of contact during daytime operations, you will lead by example—ensuring the highest standards of cleanliness, safety, and guest experience are consistently met.
This role is ideal for someone who thrives in a fast-paced, guest-focused environment and enjoys supporting and developing others while maintaining a strong team spirit.
Key Responsibilities
Lead, coach, and support frontline colleagues to deliver outstanding guest service
Conduct regular training sessions and performance check-ins to support colleague development
Monitor cleanliness, presentation, and safety standards across all accommodation areas
Ensure all daily operational tasks are completed efficiently and to standard
Carry out key holder duties, including opening and closing areas and completing required checklists
Remain flexible and adaptable to meet the needs of the business, including shift patterns
Accommodation-Specific Responsibilities
Guide colleagues in maintaining cleanliness and ensuring rooms meet resort standards
Assist with accommodation linen processes
Organise daily briefings with the linen porters
Conduct regular audits of stocked linen, and report any anomalies
Support the ordering process for linen, ensuring each linen storage room is sufficiently stocked
Provide support, coaching, and corrective action where required to maintain service excellence
Qualifications & Experience
About You
Previous experience in a customer-facing role is essential (experience within a theme park, hotel, or leisure environment is desirable)
Full drivers licence as will be required to drive company vehicles
A strong team player with a positive, reliable, and proactive attitude
Confident supporting and guiding colleagues with a hands-on leadership approach
Comfortable handling guest concerns and operational challenges calmly and professionally
Previous leadership or supervisory experience is beneficial but not essential
Why Join Us?
At Alton Towers Resort, you’ll be part of a world-class entertainment business where no two days are the same. You’ll have the opportunity to develop your leadership skills, make a real impact on guest experiences, and be part of a supportive, fun, and passionate team.
If you’re ready to take the next step in your career and help create unforgettable stays for our guests, we’d love to hear from you.
Benefits
Benefits
A competitive hourly rate
Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
25% discount in our on-site retail shops and restaurants
40% discount on Lego
Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
Ongoing training and development opportunities
Pay Range
Compensation between GBP £13.20/Hr.-GBP £13.20/Hr.
Submit a Referral (https://careers-uk-merlinentertainments.icims.com/jobs/11191/accommodation-front-line-lead/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Location (Country-County-City) UK-Staffordshire-Stoke-on-Trent
Job Locations UK-Staffordshire-Stoke-on-Trent
ID 2026-11191
Employment Type Full-Time
Offer/Contract Type No End Date
Location Name Alton Towers Resort