Job Information
State of Minnesota Unemployment Insurance Supervisor in St. Paul, Minnesota
Job Class: Unemployment Insurance Supervisor
Agency: Department of Employment and Economic Development
Job ID : 93651
Location : St. Paul
Telework Eligible : No
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : This vacancy is open for expressions of interest and for all qualified job seekers simultaneously.
Date Posted : 04/18/2026
Closing Date : 04/24/2026
Hiring Agency/Seniority Unit : Department of Employment and Economic Development / MMA
Division/Unit : Unemployment Insurance
Work Shift/Work Hours : Day Shift, 8:00AM - 4:30PM
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $38.16 - $54.97 / hourly; $79,678 - $114,777 / annually
Classified Status : Classified
Bargaining Unit/Union : 216 - Middle Management Association/MMA
FLSA Status : Exempt - Executive
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The Minnesota Unemployment Insurance (UI) program has an opening for a UI Supervisor. This position is responsible for the supervision of business operations and activities within the UI program. Candidates will be evaluated for an opening in the in the Customer Service Center leading a team responsible for document management and mail distribution processes including sorting, scanning and indexing.
The position will supervise staff and operations in order to ensure that customers are well served, activities are in compliance with Minnesota UI law, and overall program goals are realized. The position exercises supervisory authority so that applicable labor agreements and plans are equitably administered, and staff effectively perform assigned job duties to achieve the annual objective of the UI program.
This position will be based out of the St. Paul office.
Minimum Qualifications
Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.
Four (4) years of experience in the Minnesota Unemployment Insurance program
OR
Four (4) years of experience as a supervisor, team lead, lead worker, or project lead in a public sector eligibility based program with at least six (6) months of that experience in the Minnesota Unemployment Insurance program*
*Experience in UI must be within the last three (3) years
Applicants that meet the above minimum qualification will be further evaluated on the following:
Experience in coaching and training staff sufficient to lead the work unit.
Experience in Minnesota Unemployment Insurance laws, rules, departmental operations, practices, and procedures.
Experience in human relations including ability to negotiate, collaborate, build, and maintain positive working relationships with stakeholders.
Experience using call data to set business priorities and solve problems.
Organizational skills to manage workload, competing priorities, and still meet strict deadlines.
Preferred Qualifications
Experience with monitoring calls and troubleshooting technical issues in a call center environment.
Experience in creating business processes, training and group facilitation.
Experience understanding the Minnesota Unemployment Insurance Program business model.
Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements
A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:
Criminal Background Check
Employment Records Check (current and former State employees only)
Employment Reference Check
Conflict of Interest Review
Driver’s License and Records Check
The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.