Job Information
State of Minnesota Retirement Services Specialist - Member Service Representative in St. Paul, Minnesota
Working Title: Member Service Representative
Job Class: Retirement Services Specialist
Agency: Public Employees Retirement Assocociation
Job ID : 92409
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 02/24/2026
Closing Date : 03/09/2026
Hiring Agency/Seniority Unit : Public Employees Retire Assoc / Pub Employ Retire Assoc-MAPE
Division/Unit : Pension Services / Member Service Center
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $23.98 - $34.69 / hourly; $50,070 - $72,432 / annually
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
This position exists in PERA’s member call center to deliver PERA benefit information and respond to stakeholder inquiries of a routine nature, either by phone, in person or in writing, explaining the PERA benefits and options that will meet their financial goals and needs, and helping them understand the value of retirement planning specific to PERA benefits.
In addition, the incumbent in this position may perform routine and some manual calculations; some calculations will be audited.
Once new hire training is complete, this position is telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligible and offers a hybrid work schedule, based on agency and department needs and other dependencies. Scheduled in-office work days will be at PERA’s office in St. Paul, Minnesota.
Candidates residing in Minnesota within 50 miles of our St Paul office may be eligible to telework up to 50%.
Candidates residing in Minnesota and more than 50 miles from our office may be eligible to telework more than 50%.
Candidates residing in a bordering state within 50 miles of our office may be eligible to telework up to 50%.
Candidates who do not reside in Minnesota or within 50 miles of the office in a state bordering Minnesota are not eligible to be hired, unless planning to relocate within 50 miles of the office or report to the office full time
Minimum Qualifications
*Only applicants whose application and resume clearly demonstrates fulfillment of each minimum qualification listed below will be considered for this position. Ensure your resume contains descriptions of your work experience sufficient for comparison against the requirements stated below. Also indicate the beginning and ending month and year for each job held.
One and one half (1.5) years of experience in retirement planning, program administration, or financial services
*A Bachelor’s degree in Business Administration, Accounting or Finance may substitute for one (1) year of experience
Years of experience must clearly demonstrate the following:
Interpersonal and communication skills demonstrating the ability to provide customer service, clearly explain comprehensive benefit information, and offer counseling to diverse stakeholders.
Analyticalandproblem-solvingskillssufficient to evaluate facts, draw conclusions, and offer recommendations
Abilitytoperform and audit routine mathematical calculations
ExperienceusingMicrosoft Office software
Ability to work effectively and efficiently independently and in a team environment
Experience providing explanation of benefits or administering employee benefits
Preferred Qualifications
Working knowledge of public pension plans
Experience working in a high volume call center with the primary focus of delivering customer service and administering retirement benefits, including benefit plan policy interpretations and explanations
General knowledge of Minnesota Statutes Chapters 353 and 356, relating to benefits and membership eligibility of the Association
Knowledge of the 45 Police and Fire Relief Association, and Statewide Volunteer Firefighter (SVF) pension plans
Bachelor's degree in Business Administration, Accounting or Finance
Additional Requirements
It is the policy of the Retirement Systems of MN that all employees submit to a background investigation prior to employment. The background check may consist of the following components:
SEMA4 Records Check (applies to current and past State employees only)
Criminal History Check
Employment Reference Check
Social Security and Address Verification
Education Verification
Driver's License Check
**The Retirement Systems will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.