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Working Title: Managed Care Outcomes Supervisor

Job Class: Human Services Supervisor 3

Agency: Human Services Dept

• Job ID : 93416

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 04/08/2026

• Closing Date : 04/21/2026

• Hiring Agency/Seniority Unit : Human Services Dept / DHS Central Office MMA

• Division/Unit : Health Care Administration / Purchasing and Service Delivery

• Work Shift/Work Hours : Day Shift / 8:00am - 4:30pm

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $38.16 - $54.97 / hourly; $79,678 - $114,777 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 216 - Middle Management Association/MMA

• FLSA Status : Exempt - Executive

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

Under limited administrative direction, continue implementation of a state monitoring system of all managed care organizations (MCOs) offering Minnesota Health Care Programs. The monitoring system must address all aspects of each MCO’s performance in at least the following areas: administration and management, appeal and grievance systems, claims management, enrollee materials and customer service, finance, information systems, including encounter data reporting, marketing, medical management, including utilization management and case management, program integrity, provider network management, availability and accessibility, including network adequacy standards, quality improvement, areas related to the delivery of long term services and supports (LTSS), and all other provisions of the contract, as appropriate.

The incumbent will establish standards of performance to ensure compliance with parameters set by the federal government. The incumbent will also direct the work of and supervise unit staff performing duties related to federal, state, and public reporting, data submission, oversight of procurement processes, and quality evaluation of MCO’s and Community Based Purchasers (CBP) participating in the Minnesota Health Care Programs; performs related work as required.

Minimum Qualifications

Demonstrated leadership experience*

*Leadership experience can include:

• Experience as a supervisor, lead worker, team lead, project lead;

• Completion of a State of Minnesota leadership program (e.g. ELI, L4);

• A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include:

o 1+ year of experience identifying issues, goals and strategic actions

o 100+ hours per year time commitment

AND

Four (4) years specialized experience working with Minnesota’s managed health care service delivery systems and application of health care coverage demonstrating the following:

• Experience with Managed Care Organization (MCO) health care quality and reporting activities required by federal and state government

• Strong analytical, problem solving, and organizational skills with the ability to produce and measure performance and results

• Compliance with Medicaid programs, MinnesotaCare, and the Prepaid Minnesota Health Care Program

Preferred Qualifications

• Ability to give formal presentations related to DHS’s health care benefits and payment policy performance and outcomes to the legislature, Purchasing & Service Delivery management and staff, and external stakeholders

• Ability to negotiate and mediate resolutions to complex or volatile problems to which there are no clear-cut answers

• Thorough understanding of the Department's organizational structure, policies and operational procedures

• Ability to assess program effectiveness and redirect resources to meet deficiencies

• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.