Job Information
World Wide Technology Associate Service Desk Analyst - Contract in St. Louis, Missouri
Associate Service Desk Analyst - 6 month contract
Location: St. Louis, MO
Why WWT
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
A Brief Overview
The Service Desk Associate Analyst will support internal end users around the globe for all Information Technology infrastructure components.
Job Responsibilities
Respond to incoming requests via phone and ServiceNow tickets.
Resolve 1st and 2nd level incidents.
Log and update incidents via ServiceNow, our ticket tracking application
Provide Hardware/software support to internal customers.
Provide incident routing and escalation to other teams within the organization.
Assist in the delivery, installation and setup of new or reallocated technology.
Administer/Troubleshoot accounts in the following systems: WorkspaceOne, Salesforce, WebEx, Active Directory, Office 365, Sharepoint, Oracle, and various other applications.
Leverage internal (knowledge base) and external (support sites) resources to answer questions and resolve incidents.
Qualifications
Associate’s Degree (AA) preferred
A minimum of 1 year progressive experience in a related field preferred
1-2 years of experience in a Help Desk or Service Desk environment, or equivalent training and education.
Excellent customer service, communication and analytical skills.
Positive, professional, team player attitude.
Strong work ethic and ability to self-motivate.
Ability to organize and prioritize work in a fast-paced, changing environment.
Technical aptitude with a focus on continuous learning and development.
Functional knowledge of Apple and Windows Operating Systems.
Experience with Microsoft Office products.
CompTIA A+ Certification preferred or MCDST - Microsoft Certified Desktop Support Technician preferred
Must be in the St. Louis, MO area and able to come into the office periodically
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $41,600 - $52,000 annually ($20.00 - $25.00 per hour). Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
If you have any questions or concerns about this posting, please email taposting@wwt.com
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.