Job Information
Patterson Companies, Inc. Field Service Technician in St John's, Newfoundland
Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
As a Service Technician, you provide repair and installation on a variety of dental equipment and products, including networking, computers, and software in a Windows environment. The Service Technician learns and follows the manufacturer's guidelines for repairing devices. Training is provided through a mentorship program with other branch technicians and manufacturers, online training courses, and field experience.
This position is based in the St-John’s area, but regular travel throughout Newfoundland and Labrador is expected.
Essential Functions
Determines the parts, supplies, or tools required to complete service requests.
Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
Repairs equipment to manufacturer specs.
Ensures the service commitments are met within standard response time.
Work with Sales Representatives to present Maintenance Agreements to customers.
Follow repair and manufacturer schedules for customers on Service Agreements.
Complete all required paperwork, i.e., work orders, repair tags, and equipment loaner tags.
Learns and follows specific manufacturer guidelines for repairs as well as all company policies related to asepsis.
Provide technical support and train customers on the use and basic maintenance of all equipment sold.
Ensure proper vehicle maintenance guidelines and safe driving habits are followed.
Manage inventory and restocks when necessary.
Performs other duties as assigned.
Job Qualifications
High school diploma or equivalent.
Technical training in the biomedical or electronics field is preferred.
Valid driver's license and in order required.
Excellent organizational and problem-solving skills.
Motivated team player.
Strong customer service skills.
2 to 3 years of experience in the repair field in a dental/medical environment.
General mechanical aptitude with prior experience in the areas of carpentry /plumbing /heating/electricity/electronics required.
Good communication skills, both written and verbal in English.
General computer proficiency, including knowledge of Windows-based programs and experience with peripherals such as printers, backups, scanners, and modems, is preferred.
Proficiency in spoken French is an asset.
At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.
An Equal Opportunity Employer
Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.