Job Information
St. George's University Bursar Coordinator in St. George's, Grenada
Bursar Coordinator
St. George’s University invites applicants
for the position of
Bursar Coordinator
Special note to applicants:
· Review of applicants will be ongoing until a suitable candidate is identified.
About the Role
The Bursar Coordinator is a key member of the Bursar’s Office, supporting the daily financial operations of student accounts from billing and payment processing through collections and issue resolution. This role works closely with students, internal departments, and Finance leadership to ensure accurate account activity, timely follow‑up on balances, and a high level of customer service.
This position is ideal for a detail‑oriented professional who enjoys problem‑solving, working with systems, and balancing transactional work with student‑facing support in a fast‑paced academic environment.
Job Description
Serve as a primary point of contact on-campus for student billing and payment inquiries
Maintain accurate student financial records in Banner and similar information systems in which student account data are housed.
Research, monitor and resolve account and payment discrepancies by reviewing billing, payment history, and system data.
Proactively follow up on student accounts with outstanding balances via phone, email, in-person and formal correspondence.
Collaborate with internal departments such as Financial Aid, Registrar, Student Affairs, Student Accounts and IT to resolve issues.
Review and adjust detail codes associated with student accounts billing accurately and timely.
Assist with billing adjustments, refunds, and promissory note processing for in‑school student loans (ISL’s).
Assist the Bursar with departmental projects, system updates, and process improvements.
Required Skills & Competencies
Strong written and verbal communication skills with a customer‑focused mindset.
Excellent attention to detail and ability to manage multiple priorities.
Proven problem‑solving skills and sound judgment.
Comfort working in a deadline‑driven, high‑volume environment.
Ability to take initiative and follow tasks through to completion.
Experience with Banner or a comparable student information system preferred.
Qualifications
Bachelor’s degree required.
Minimum of 2-3 years of experience in accounts receivable, student finance/ operations, or a related role preferred.
Proficiency in Microsoft Office, particularly Excel
Experience supporting financial reporting or reconciliations is a plus.
Higher education experience strongly preferred
Equivalent combinations of education and experience will be considered.
Work Environment
Professional office environment with frequent collaboration across departments. Routine use of standard office equipment including computers, phones, scanners, and printers. Primarily sedentary role with extended periods of computer and phone use. Fast‑paced environment with peak periods throughout the academic cycle.
We Are
· Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.
· A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.
· Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.
· Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.
· Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.
St. George's University is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, veteran status or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.