Job Information
VERIZON WIRELESS Technical Expert - Customer Service in ST. GEORGE, Utah
When you join Verizon
You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere and always. Want in? Join the #VTeamLife.
What you'll be doing...
The Wireless Customer Care (WCC) is obsessed with assisting customers to reach their organizational objectives while delivering the best-in-class customer experience and assuring revenue retention and growth through long-term relationships with our clients. As a Technical Expert, you are responsible for taking incoming frontline technical calls from Verizon Wireless business customers, providing a world-class experience with a focus on technical troubleshooting, complex solutions support, and resolution. You are responsible for achieving business results through delivering best-in-class technical support and customer experiences to high-value business and government customers. Demonstrate advanced troubleshooting skills necessary to resolve the full scope of customer issues, including both advanced technical and customer service inquiries. You will be responsible for supporting our current and evolving advanced products and solutions (Enterprise Messaging, Private Networks, 5G/Fixed Wireless Access, IoT (Internet of Things), Thingspace, etc.) and providing individual account support to achieve issue resolution. You'll be at the heart of our business and Advanced Technical Solutions, all while working both at home and in the office.
The primary responsibilities associated with this position include:
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Providing a high level of customer service and resolution support to multiple business customer types
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Performing advanced troubleshooting for hardware and software, and diagnosing both network and application issues.
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Providing detailed information on how to set up/configure complex data and voice products.
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Providing efficient customer support with the ability to be proficient in customer-facing systems.
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Maintaining an in-depth level of knowledge of products, network, and the ability to position them as strategic solutions.
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Driving trouble ticket accuracy through deductive reasoning and tool utilization.
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Providing advanced technical support information to sales and support groups across all channels as appropriate.
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Creating and accepting change and innovation in your area of the business to create greater value for customers, shareholders, and peers.
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Leveraging skills and abilities to best support the customer as well as identify opportunities to drive growth and proactive solutions.
What we're looking for...
You are the type of person who sees a problem and gets it fixed no matter what. You enjoy solving problems with a knack for digging into the details to determine root causes, quantifying impact, and pursuing impactful solutions with efficient multitasking and time management. When our business and government customers come to us with technical complex challenges, they can count on you. Our comprehensive benefits (starting day one) and perks are designed to help you move forward in your career and in your life outside of Verizon. From health and well-being benefits to investment in your education... For full info follow application link.
Equal Employment Opportunity
Verizon is an e qual opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.