Job Information
Kohler Co. Spa Reception Supervisor in St. Andrews, United Kingdom
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.
Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
There’s never been a better time to become part of the Old Course Hotel. As we continue to deliver five-star service and exceptional guest wellbeing, you’ll play a key role in creating unforgettable moments in our beautifully reimagined space. Whether you’re delivering our signature treatments, sharing expert product knowledge, or offering warm, welcoming guest interactions, your contribution will help bring our refreshed vision to life.
We’re proud to be employer of choice - hiring for personality and nurturing potential. With comprehensive training on our treatments, clear pathways for career growth, and a supportive leadership team, you’ll be empowered to thrive at one of Scotland’s most iconic luxury destinations.
About the Role
An exciting opportunity for a Spa Reception Supervisor has become available for our Kohler Waters Spa at the Old Course Hotel. Kohler Waters Spa creates relaxing, rejuvenating experiences inspired by the natural restorative properties of earth’s mineral-rich waters. It's the only Kohler Waters Spa outside the US and offers a range of treatments or an all-day immersion with therapeutic water treatments and results-oriented facial and full-body massages.
The Spa Reception Supervisor is an integral position within the team. In this role you will support your team to deliver a warm, attentive and efficient experience ensuring every guest feels genuinely welcomed.
In this role you will be:
The first point of contact for all guests whether in person, by phone or by email
Providing excellent customer service to all members and guests from the moment they walk through the door
To implement, in conjunction with Spa Operations Manager, training plans & procedures to complete on the job training to all team members
Monitoring shift handovers and ensure that these are handled in a professional and beneficial manner to all team members
Managing absence of team members, ensuring swift follow-up and involvement of appropriate managers if necessary
Scheduling all appointments via telephone and email
Corresponding with Sales and Reservations Teams
Sharing information and knowledge of all treatments, facilities and products within the Spa
Providing an orientation for all guests visiting our Spa
To be successful in this role you will have the following qualities and experience:
Previous experience in a similar role
Good time management including treatment times; excellent attendance.
Excellent interpersonal skills and feel at ease with people from all walks of life
Enthusiasm
Committed to providing a first-class welcome, and ensuring guests leave satisfied
Ability to deal calmly but firmly with the occasional “difficult” guests thereby reaching a satisfactory outcome
Flexible approach to the job and be able to work a variety of hours including evenings and weekends.
Computer literate
Be able to work as part of a team.
Be an excellent communicator but also a good listener.
Be tactful and aware of the need for confidentiality.
Have a smart appearance and good personal hygiene.
Hours
Permanent Full Time, 40hrs
Salary
£30,361.60 per annum
Why You’ll Love Working With Us
Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop)
Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub. Relax, recharge, repeat.
Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.
The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.