Job Information
Robert Half Customer Service Representative in St. Albans, West Virginia
Description We are looking for a success-driven and detail-oriented Customer Service Representative to join our team in St. Albans, West Virginia. In this long-term contract position, you will play a vital role in ensuring excellent customer experiences by managing orders, addressing inquiries, and collaborating with internal teams. If you thrive in a fast-paced environment and enjoy working closely with others, this role offers the opportunity to grow and make a meaningful impact.
Responsibilities:
• Process customer orders accurately and efficiently, ensuring all details such as pricing, shipping, and billing are verified.
• Maintain and update customer records with important information, including quoted pricing, delivery instructions, and address changes.
• Collaborate with sales staff to provide timely support and communication while they are in the field.
• Handle customer inquiries and issues, providing solutions and documentation for complaints or concerns.
• Audit purchase orders to ensure compliance with pricing, terms, quantities, and special instructions.
• Facilitate the return process for customer products in accordance with established procedures.
• Support team members with data entry and order intake tasks, promoting a collaborative work environment.
• Ensure adherence to compliance, safety, and regulatory standards across all customer service functions.
• Communicate effectively with internal and external stakeholders to resolve issues and maintain customer satisfaction.
• Participate in cross-departmental collaboration to ensure smooth order fulfillment and customer support. Requirements • Minimum of 2 years of experience in customer service or a related field.
• Familiarity with chemical distribution or manufacturing industries is a plus.
• Strong problem-solving skills with the ability to work independently and make sound decisions.
• Excellent interpersonal skills and a collaborative mindset.
• Proven ability to thrive in a high-pressure, fast-paced environment while managing multiple priorities.
• Exceptional written and verbal communication skills.
• Proficiency in Microsoft Office Suite and familiarity with CRM or ERP systems.
• Commitment to teamwork, customer satisfaction, and delivering results consistently. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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