Job Information
Robert Half Customer Service Representative in St. Albans, West Virginia
Description We are looking for a dedicated Customer Service Representative to join our team in St. Albans, West Virginia. This role focuses on ensuring exceptional customer experiences through effective communication, accurate order processing, and proactive issue resolution. As a key member of our team, you will manage the complete lifecycle of customer orders while collaborating across departments to ensure seamless service delivery. This is a long-term contract position offering stability and growth opportunities.
Responsibilities:
• Accurately verify shipping, billing, pricing, and purchase order information to ensure smooth order processing.
• Enter detailed instructions and customer requests into the system, ensuring all special requirements are documented.
• Maintain and update customer files with relevant information, including pricing, new items, address changes, and delivery preferences.
• Provide support to sales staff by addressing inquiries and offering assistance while they are in the field.
• Communicate regularly with internal and external customers to address issues and provide updates.
• Collaborate with team members on data entry and order intake, offering support to other Customer Service Representatives as needed.
• Audit customer purchase orders to confirm pricing, quantities, terms of sale, shipping details, and special instructions.
• Document and resolve customer complaints effectively to maintain satisfaction and trust.
• Process product returns promptly while adhering to documented procedures and company policies.
• Ensure compliance with safety, quality, and regulatory standards across all daily functions and customer interactions. Requirements • Minimum of 2 years' experience in customer service or a similar role, with a focus on order management.
• Background in chemical distribution or manufacturing is advantageous but not required.
• Strong problem-solving abilities and the capacity to work independently while making sound decisions.
• Exceptional interpersonal skills, with a commitment to collaboration and teamwork.
• Ability to thrive in a fast-paced environment, managing multiple tasks and meeting deadlines.
• Excellent written and verbal communication skills, demonstrating professionalism and clarity.
• Proficiency in Microsoft Office Suite and familiarity with customer management systems.
• Willingness to work overtime, handle on-call hours, or address after-hours customer needs. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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