Job Information
Arena Technical Resources, LLC Systems Administrator in Springfield, Virginia
Systems Administrator
Location: Springfield, VA, US
Job ID: ATR 17769
Job Description
Job Title: Systems Administrator
Location: Springfield, VA
Eligibility: Candidate must possess an active TS/SCI clearance and be
willing to obtain a CI Polygraph
Job Description:
Night Shift Schedule: 530 pm to 5:30 am Sunday – Tuesday plus alternating
Wednesdays
Day Shift Schedule: 530 am to 5:30 pm Sunday – Tuesday plus alternating
Wednesdays
Maintain Operational Awareness: Maintain a clear view of the state
of the environment at any given moment, know what has changed
recently, what is at risk, and which services are most critical
right now.
Operate with Operational Intelligence: Translate technical activity
into mission and enterprise risk, connect incidents to potential
downstream impact, and flag issues early so they can be contained.
Provide Insight, not just input: Use monitoring tools, logs, and the
ITSM platform as storytelling platforms, identify trends, recurring
issues, SOP violations, and performance degradation before they
become outages.
Master triage and escalation: Ask the right questions early,
determine who else may be affected, decide when to engage
engineering teams, and escalate with clear summaries, documented
actions, and specific requests for assistance.
Monitor infrastructure, applications, and services across a hybrid
enterprise, responding to alerts from dashboards, logs, and
monitoring tools.
Perform first-line triage of events and incidents, validate alerts,
separate symptoms from core issues, and quickly assess scope and
impact.
Correlate events across multiple systems to recognize patterns,
performance anomalies, and early indicators of broader issues.
Own incidents from creation to resolution, open and maintain
tickets, drive updates, coordinate with Tier 2 and Tier 3
technicians, and ensure clean hand offs between shifts.
Communicate clearly with internal teams, engineering partners, and
mission stakeholders, provide calm, concise, fact-based status
during incidents and change events.
Execute established standard operating procedures, including
authorized outage coordination and operational steps for planned
changes.
Maintain strong ticket hygiene, document actions, timelines,
decisions, and next steps so any teammate can understand the status
at a glance.
Contribute to high quality shift turnover documentation so the
incoming team has an accurate picture of the current state of
operations.
Why This Role Matters
You will be at the center of real time operations for a complex
enterprise environment, where your decisions, communications, and
pattern recognition directly affect uptime and mission success. This
role is a key entry point into our IT Operations career path, with
opportunities to grow into senior, principal, and leadership positions
as you deepen your technical expertise and operational intelligence.
If you are energized by fast paced operations, take pride in being the
calm voice in the middle of an incident, and enjoy turning data into
action, we would like to meet you.
What You Bring
Experience:
At least 3 years of relevant IT experience in operations,
network operations center, systems administration, or similar
support role.
Working knowledge of Windows and Linux server administration and
basic understanding of networking, storage, and virtualization.
Experience with enterprise monitoring and logging tools such as
SolarWinds, Splunk, Nagios, BMC, or similar.
Experience with IT service management platforms such as
ServiceNow or equivalent, strong comfort with ticket creation,
updates, and workflow.
Operational Skillset:
Practical understanding of ITIL incident, event, and change
management principles.
Proven ability to work in a 24x7 or shift-based environment,
including nights, weekends, and holidays as required.
Strong documentation habits, attention to detail, and commitment
to clean ticket hygiene and shift turnover.
Soft Skills and Credentials:
Excellent written and verbal communication, especially under
pressure, calm, clear, and concise incident updates.
Coachable mindset, collaborative team player, and a
service-oriented attitude with integrity and professionalism.
DoD 8140 IAT Level II certification or equivalent, or ability to
obtain within a defined period.
Top Secret/SCI clearance.
Location: Customer Site
US Citizenship Required
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