Job Information
BAE Systems Systems Administrator (Onsite) in Springfield, Virginia
Job Description
The Senior Systems Administrator will be part of an elite and agile Operations and Sustainment Team responsible for multiple GEOINT mission critical production systems and capabilities across the entire enterprise.
In this role, you will provide user support and customer service on customer-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Responsible for initial assessment, triage, research, providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, isolates problem, and determines/implements solution. The Senior Systems Administrator will also be responsible for collecting information through a customer conversation, accessing support tools, and additional support staff if needed.
Respond to requests for technical assistance in person, via phone, or electronically
Diagnose and resolve hardware and software issues
Research issues using available information resources
Advise users on appropriate action
Follow standard help desk procedures and CONOPS
Log all help desk interactions
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare daily operational status briefings
Stay current with system information, changes and updates
Provide share drive management including administrative responsibilities, training content managers, and configuration management duties
Because of the need for consistent, in-person collaboration and/or the requirement to perform all work onsite due to the nature of this particular role, it will be performed full-time on site. This means work will be conducted on location at a BAE Systems facility 100% of the time.
Required Education, Experience, & Skills
A Bachelors Degree plus 2 years of relevant experience or equivalent relevant experience.
Must be able to communicate effectively (written and oral) across multiple teams and with senior company and customer management.
Knowledge of relevant call tracking applications
Knowledge and experience of customer service practices
Strong customer service skills and experience
Ability to work 24x7 rotating shift schedule
Active Top Secret clearance
Preferred Education, Experience, & Skills
Experience in Linux and Linux applications Experience
Windows Systems Administration Experience
Experienced in systems operations and specific tools to optimize solutions
Proficiency in MS Word, Excel, MS Project and PowerPoint
Experience with exploitation tools including Socet GXP and Remote View
Knowledge of current and emerging trade craft and content management approaches within the multi-INT customer environment such as Foundation GEOINT, ABI, SOM, OBP, and Analytics
Thorough knowledge of standard and non-standard GEOINT products and content
Understanding of Activity Based Intelligence (ABI) phenomenology and applications
Security or equivelant. Required within 6 months of hire date.
Pay Information
Full-Time Salary Range: $79365 - $134921
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
Systems Administrator (Onsite)
122836BR
EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression