Job Information
Arena Technical Resources, LLC Software Development and Support Engineer in Springfield, Virginia
Software Development and Support Engineer
Location: Springfield, VA, US
Job ID: ATR 17860
Job Description
Job Title: Software Development and Support Engineer
Location: Springfield, VA
Eligibility: Candidate must possess an active TS/SCI clearance and be
willing to obtain a CI Polygraph
Job Description:
Supports existing regional staff located onsite to ensure applications
and services running on-premise are functioning as expected.
Serves as Tier 3 CONUS operations support to address technical issues or
high impact incidents in conjunction with regional staff and leads.
Captures "Lessons Learned" from incidents in the form of after action
items providing feedback to the development team for fixes or
enhancements while also maintaining a living set of playbooks to assist
in future remediation that Tier 1 & 2 team members can utilize.
Communicates across teams when an incident requires input and/or
resolution from externals (ex. Application Owners, Networking, IDAM
Providers)
EDUCATION:
Bachelor's Degree in Computer Science, Engineering or a related
technical discipline, or the equivalent combination of education,
technical training, or work/military experience.
QUALIFICATIONS:
8+ years of related software development experience
Required Skills:
Proficiency in system administration and maintenance
Understanding of DevOps principles and tools (e.g.,Docker, Kubernetes,
Jenkins).
Experience withContainerizationand Kubernetes.
Experience using Helm Charts
Troubleshooting and problem-solving skills related to hardware, software
and network issues.
Ability to perform root cause analysis for system failures and implement
corrective actions.
Basic experience with scripting languages such asPython, Bash, or
PowerShell.
Capacity to make decisions under pressure and manage competing
priorities.
Strong communication skills to liaise with stakeholders and convey
technical information effectively.
Strong analytical and critical thinking skills.
Ability to work independently as well as in a team environment.
Customer-focused mindset with a dedication to meeting service level
agreements (SLAs) and customer expectations.
Active TS/SCI clearance required and eligibility to obtain a CI poly
Desired Skills:
Experience managing container platforms (e.g.,Openshift, Rancher)
Strong experience with scripting languages such as Python, Bash, or
PowerShell
Ability to troubleshoot Postgres Databases
Familiarity with graph databases (e.g., RedisGraph, Neo4j)
Familiarity with messaging systems (e.g., Pulsar, Kafka, NATS JetStream)
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