Job Information
HCA Healthcare Switchboard Operator in Springfield, Tennessee
Part-Time, NIGHTS
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Switchboard Operator with TriStar NorthCrest Medical Center you can be a part of an organization that is devoted to giving back!
Job Summary and Qualifications
The PBX Operator is responsible for operating hospital switchboard and pager system and implementing all emergency plans according to hospital policy.
What you will do in this role:
Receive and direct all incoming calls to the appropriate party, in a timely and professional manner.
Coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources.
Coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted.
Assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason.
Coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs.
What qualifications you will need:
High School Diploma or GED required
PBX/Customer Service Experience preferred
Benefits
TriStar NorthCrest Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
Wellbeing support, including free counseling and referral services
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
Note: Eligibility for benefits may vary by location.
TriStar NorthCrest Medical Center is a 109-bed acute care hospital in Springfield Tennessee that is dedicated to serving the healthcare needs of Robertson County and the surrounding areas. We offer a full array of services, including emergency care, orthopedics, cardiology, women's care and diagnostic imaging. Our Mission is to enhance community and patient wellness through the teamwork of skilled and compassionate employees and physicians.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Switchboard Operator opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.