OneMain Financial Jobs

United States, US Employment Type: Permanent Term Full-time/part-time position: Full-time Workplace: Remote

Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

JOB POSITION SUMMARY

The Senior Technical Support Specialist is a key technical resource primarily responsible for providing expert-level support to crane operations across North America. This role requires advanced technical expertise in electrical systems, start-up, commissioning, and troubleshooting of complex crane configurations with all brands. This role supports multiple stakeholders including crane builders, Product Delivery Managers (PDMs), project managers, service technicians and warranty teams, through both remote and on-site assistance.

JOB RESPONSIBILITIES:

• Provide advanced technical support to crane manufacturer network through remote and on-site consultation, addressing complex project requirements and troubleshooting critical issues.
• Deliver targeted training sessions to enhance the technical capabilities of crane builders.
• Serve as a technical advisor to PDMs, addressing high-level product and solution-related inquiries.
• Resolve complex design and operational challenges to ensure successful project execution.
• Act as a technical resource throughout the project life cycle, offering expertise when requested by project managers.
• Coordinate and schedule on-site technical collaboration with PMs.
• Oversee the configuration, testing, and commissioning of advanced smart crane features.
• Manage post-commissioning tasks related to feature optimization and system integration.
• Provide field support during the installation and startup phases, ensuring correct wire termination, cable routing, and system integration.
• Assist installers in adopting commissioning responsibilities through enhanced technical collaboration.
• Offer on-demand technical troubleshooting to service technicians during crane commissioning.
• Collaborate with warranty teams to validate root causes and provide direct troubleshooting assistance. Ensure proper technical engagement during warranty events to optimize issue resolution and service reimbursement processes.
• Partner with the Global Technical Support (GTS) team on high-priority crane issues, maintaining strong cross-functional relationships.
• Provide critical in-person support to the factory teams during testing and product validation phases.
• Offer high-level support to the team on specialized cases, ensuring efficient technical problem-solving.
• Maintain subject matter expertise on new products and features through continuous training.
• Conduct advanced technical training sessions for service branches and subcontractor teams on both electrical and mechanical systems.
• Perform other duties as assigned.

Qualifications

REQUIRED SKILLS & COMPETENCIES:

• Must be willing and able to work off the ground.
• Must possess good written and verbal communication skills

EDUCATION & EXPERIENCE:

Associate degree in an Industrial/Electrical/Mechanical/Technology or related field, or equivalent vocational/technical training and experience is preferred.

Minimum five (5) years experience involving electrical troubleshooting and mechanical repai