Job Information
GOODWILL INDUSTRIES WFS Administrative & Payee Support Specialist in SPOKANE, Washington
*Closes: *5/10/26 - Colville, WA - Full-time/Hourly
Wage: $19.00 p/h
Employment Benefits: *https://discovergoodwill.org/benefits/*{rel="noopener noreferrer" target="_blank"}
NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.
Summary:
This entry-level position provides support to Workforce & Family Services (WFS) programs. Tasks include first point of contact for homeless inquiries/appointments; appointment scheduling; & customer service for internal & external consumers. Provide administrative representative payee services, ensuring funds are distributed correctly, & records are properly maintained. Must pass credit & background check.
Education &/or Experience:
High school diploma or general education degree (GED); or one to three months related experience &/or training; or equivalent combination of education & experience.
Essential Duties & Responsibilities include the following:
Provide information regarding eligibility & program services for WFS programs to both phone & face-to-face inquiries.
Operate office equipment & use computers for spreadsheets, word processing, database management, & other applications.
Greet & direct visitors/participants & inquiry phone calls to appropriate staff. When applicable, provide information regarding eligibility of WFS programs & community resources via phone or walk-in inquiries.
Review participant records in electronic case management database for completeness for monthly Quality Assurance per pre-determined procedure. Provide follow-up to ensure record integrity.
Work with persons with disabilities &/or disadvantages & when instructed provide guidance & assistance.
Attend & actively participate in offered trainings, including but not limited to de-escalation, diversion, & rapid resolution techniques.
Provide services within scope of work, as directed by supervisors.
[]{style="font-family:
"}