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Chesterfield Services Program Supervisor in Spokane, Washington

PROGRAM SUPERVISOR

SUMMARY OF POSITION

[Under the general guidance and direction of the CEO, provides overall supervision of the operational and administrative functions of the company's care provision activities.]{times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""}

DETAILED DUTIES

[Plans and supervises home care services to contracted clients;]{times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""}

[Performs Case management functions including preparation of Care Plans and subsequent procedural actions;]{times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""}

[Performs Initial home Visits, and scheduled In-home visits in accordance with strict timelines;]{times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""}

[Ensures compliance with all the regulatory requirements;]{times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""}

[Communicates regularly with Case Managers, clients and caregivers as situation demands;]{times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""}

[Ensures timely response to and satisfactory resolution of Client and caregiver issues;]{times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""}

[Maintain staffing operations and ensures clients are staffed efficiently and within the required time frame;]{times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""}

[Monitors employee's attendance and overtime accumulation;]{times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""}

[Monitors the Electronic Timekeeping system daily;]{times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""}

[Coordinates schedules, maintains the data base and ensures the monthly employee/caregiver calendars are updated and provided to the appropriate individuals in a timely manner;]{times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""}

[Process employee vacation requests;]{times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""}

[Ensures that the Data Base is timely filtered and suitably updated;]{times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""}

[Maintains continuous communication with the Program Manager;]{times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""}

[Maintains good communication channels with office staff, clients, caregivers, and case managers;]{times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""}

[Answers phones in a professional and pleasant manner, triage and problem solve in an effective manner;]{times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""}

[Coordinates schedules, maintains the data base and ensures the monthly employee/caregiver calendars are updated and provided to the appropriate individuals in a timely manner;]{times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""}

[Manages phones during after-hours, weekend/holiday times ensuring emergencies are dealt with during the time the office is closed;]{times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""}

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