Job Information
Gonzaga University HR FXD Assistant Director for Residential Student Conduct and Conflict in Spokane, Washington
Title: FXD Assistant Director for Residential Student Conduct and Conflict
VP Area: Resolution Ctr for Conduct/Conflict
Department: Resolution Center (RC3)
Work Schedule: Fixed daytime hours Monday-Friday
Telework Availability: On-campus Position
FLSA Status: Non-Exempt
Employee Classification: Fixed Term Staff
Hours per week: 40
Months per year: 12
Fixed Term End Date: 2027-05-31
Job Purpose:
The Assistant Director for Residential Student Conduct and Conflict is a key member of Gonzaga University's Housing and Residence Life and Resolution Center for Student Conduct and Conflict teams. The Assistant Director is tasked with building a bridge of collaboration across Housing and Residence Life and Resolution Center for Student Conduct and Conflict, assisting with shared work of the conduct process, administrative oversight, policy review, addressing residential community concerns and providing regular development opportunities for staff and students. The Assistant Director plays a critical role in identifying and addressing community trends, encouraging student development, and facilitating solutions through the conduct process. The Assistant Director works to promote the core values of both departments including care, growth, common good, respect, open and honest communication, accountability and humanistic principles through each aspect of their role.
Essential Functions:
30% - Student Conduct Case Management
Performs job functions with a professional lens on the residential living community and student experience.
Utilizes professional knowledge and techniques while serving as a lead, primary University hearing officer and/or investigator for cases involving complex issues and/or cases resulting in University separation.
Manages and administers a high case load, while demonstrating effective administration of procedures involved in the case resolution process, such as findings, comprehensive communications, and confidential records administration.
Facilitates conflict resolution services, coaching consultations, mediation services, restorative practices, and alternative resolution processes.
Delivers services that promote equity in supporting historically unrepresented and marginalized students.
Develops and implements formative and administrative outcomes.
Provides guidance, oversight, and coaching for graduate student staff members and indirect supervision of undergraduate student staff members in the Resolution Center for Student Conduct and Conflict.
Oversees selection, training, feedback, and consultation for university conduct officers.
30% - Administration and Operations
Attain and apply advanced (Level 5) proficiency in Maxient (conduct data management system) to assess and manage conduct cases efficiently and support timely resolution.
Serve as a key resource for training and troubleshooting Maxient use among conduct officers and campus partners, enhancing their confidence and competence.
Communicate critical case-related data (e.g., relocations, no-contact directives, suspensions, interim actions) to relevant stakeholders.
Monitor and analyze conduct data to identify behavioral trends and policy violation patterns in collaboration with essential campus collaborators for monthly and annual reports.
Share insights with campus partners, including year-over-year comparisons, case outcomes, officer caseloads, and appeal data.
Support entry-level staff in interpreting and utilizing data from Maxient and other platforms for informed decision-making.
Collaborate with Resolution Center and Housing and Residence Life peers and campus partners to review, revise, and communicate updates to the stude