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EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. What We're Offering Paid time off plus paid holidays Medical/dental/vision insurance plan Life insurance, short/longterm disability, tuitionreimbursement, flex spending, and employee stock purchase plan 401K plan Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee's skills and competence by providing appropriate training. Compensation Range:74,000-92,300 plus sales bonus Compensation may vary based on applicant's work experience, education level, skill set, and/or location. Job Purpose Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to continue to the realization of service-related sales and service targets. Essential Duties and Responsibilities Maintain a safe, orderly, and clean work environment Report all injuries or incidents involving subordinates Develops and schedules projects for efficient use of resources, materials, equipment, and employees Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000 Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Oversight of physical plant and service vehicles Identify target end-user accounts, and sell service programs Customer relations and resolution of customer issues Direct management of Service employees including, but not limited to training, performance reviews, recognitions, goal setting, and salary administration Inventory control Diagnosis and repair Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer Provides the highest quality of service possible in order to assure customer satisfaction Generates substantial annual revenues Functions with little direction Completes compliance and job-specific training Coordinating shipping, receiving, distribution, warehousing, and service activities Conferring with customers and representatives of associated industries to evaluate and promote improved and expanded service Developing plans for efficient use of materials, equipment, and employees Reviewing production costs and product quality and modifying production and inventory control programs to maintain and enhance profitable operation of the Service Center Reviewing and analyzing management reports including full Profit and Loss responsibility and taking corrective action Conducting meetings with sales staff to promote service and team effort This position supervises field support/techs and/or Shop Technicians/Coordinators Performing other duties as assigned Qualifications Education: Associates Degree (A.A) from a two-year College or Technical School Grade A Electrical License if applicable Experience: 3