Job Information
Robert Half Dispatcher in Spokane Valley, Washington
Description
Robert Half is looking for a dedicated and attentive Dispatcher to join an established company in Spokane Valley, Washington. In this role, you will play a pivotal role in ensuring efficient scheduling, dispatching, and coordination of service operations to meet customer needs. This is a fantastic opportunity for someone with strong organizational and communication skills to contribute to a dynamic and fast-paced environment.
Responsibilities:
• Schedule and dispatch service technicians to customer locations based on priority and job requirements.
• Monitor and manage daily service operations, ensuring timely completion of open jobs and effective communication with customers.
• Maintain accurate records in service management software, including job creation, updates, and documentation of service details.
• Coordinate parts and materials procurement, tracking delivery timelines, and scheduling follow-up visits as needed.
• Review and verify technician time entries, job classifications, and expenses to support payroll processing.
• Communicate with customers before and after service to confirm appointments, provide updates, and gather feedback.
• Assist in managing on-call schedules, facility access requirements, and key control.
• Promote company products and services to customers during interactions, identifying opportunities for additional sales.
• Offer general operational support, including office security, clear communication with staff, and adherence to company policies.
Requirements
• At least 1 year of experience in dispatching, scheduling, or a similar role.
• Proficiency with service management software (Service Fusion preferred) and QuickBooks, including QuickBooks Time.
• Strong skills in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Excellent organizational abilities with a proven track record of multitasking and meeting deadlines.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Familiarity with construction or contractor industry terminology and equipment is a plus.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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