Job Information
COTIVITI, INC. Senior Program Manager Operations in SOUTH JORDAN, Utah
Senior Program Manager Operations
Job Locations
US-Remote
ID
2026-18889
Category
Program Management
Position Type
Full-Time
Overview
The Senior Program Manager, Operations partners closely with assigned Client Executives and internal delivery teams to lead the execution, coordination, and ongoing delivery of Cotiviti's Quality, ValueBased Payment, and related platform solutions. This is a dedicated role serving as the primary daytoday program lead for a strategic client and is accountable for overseeing all aspects of the client engagement across multiple products, teams, and workflows.
The Senior Program Manager applies deep healthcare domain knowledge in Value Based Care, strong program leadership, and crossfunctional collaboration skills to ensure predictable delivery, effective issue management, and high client satisfaction across complex, multiteam solution environments.
Responsibilities
Own overall program execution and operational delivery for a strategic client within Cotiviti's ValueBased Care solutions.
Partner closely with Client Executives to align delivery execution with client goals, contractual commitments, and longterm growth objectives.
Act as the primary point of coordination across internal teams including Product Management, Engineering, Data Analytics, Operations, Implementation, and Support to ensure alignment and timely execution.
Lead clientfacing cadence including planning meetings, operational touchpoints, release discussions, issue reviews, and roadmap alignment.
Proactively identify delivery risks, dependencies, and obstacles; orchestrate appropriate internal resources to resolve issues before they impact clients.
Ensure open issues, action items, and crossteam dependencies are tracked, communicated, and resolved within agreed timelines.
Maintain accountability for key milestones, client expectations, and delivery outcomes across concurrent initiatives.
Track and report on contractual commitments, SLAs, and operational performance.
Produce and manage clientrelated documentation including meeting materials, program plans, requirements coordination, decisions, risks, and followups.
Ensure client delivery activities are managed in alignment with revenue expectations and operational constraints.
Contribute to continuous improvement of internal delivery processes, tools, and crossfunctional workflows.
Complete annual performance objectives and additional strategic initiatives as assigned.
Qualifications
Bachelor's degree required; relevant Master's degree preferred.
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Minimum of 7 years of healthcare industry experience (payer, TPA, or healthcare technology/analytics vendor).
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Demonstrated experience supporting ValueBased Care programs.
Minimum of 5 years of successful client and/or program management experience in complex, crossfunctional environments.
Proven ability to manage multiple interdependent workstreams, competing priorities, and executivelevel client relationships.
Strong experience handling client escalations, aligning diverse stakeholders, and maintaining accountability for outcomes.
Ability to remain effective under pressure while managing complex delivery timelines and dependencies.
Excellent written, verbal, and presentation skills; able to communicate clearly with both technical and nontechnical audiences.
Strong organizational skills with the ability to track details, follow through on commitments, and ensure closure.
Ability to navigate and influence across matrixed teams in a dynamic, evolving environment.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Working knowledge of program and project management principles.
Willingness to travel... For full info follow application link.
Equal Opportunity Employe /Protected Veterans/Individuals with Disabilities