Job Information
COTIVITI, INC. Implementation Director in SOUTH JORDAN, Utah
Implementation Director
Job Locations
US-Remote
ID
2026-18538
Category
Client Services
Position Type
Full-Time
Overview
The Implementation Director will guide the delivery of services and technology to one or more clients by planning, supporting and / or managing implementation activities from pre-sales support through production verification.
Responsibilities
Project Management - Coordinate/manage the implementation efforts by ensuring organizational execution against the defined workplan:
Identify and initiate joint company and client teams to complete pre-sales and/ or implementation opportunity analysis, establish medical policy, integrate applications, establishing invoicing, test configuration and interface, train end users and to communicate to internal and external audiences.
Establish internal IT team to ensure coordination of all our delivery activities through weekly meetings.
Establish project plan based on scope of services.
Ensure company and client buy-in to project plan and milestones.
Ensure work of each company and client committees progress as scheduled against the plan
Coordinate, facilitate and document client-facing meetings for medical policy, technology, communication training, Finance and testing committees.
Ensure follow-through against commitments made by company and client resources.
Identify, track and ensure closure of all implementations related issues across all aspects of delivery.
Report status against key milestones (progress against plans, upcoming activities and issues) on a weekly basis.
Deliver projects in conjunction with the client, balancing scope, schedule, resources and quality.
Fulfill delivery responsibilities as outlined in the Implementations Responsibility Matrix.
Client Relationship Management:
Establish outstanding professional relationships within each of the client departments participating in the pre-sales implementation support activities (as needed); implementation; and post go live warranty period such as: executive leadership, medical policy, claims operations and grievance / appeals, provider relations, corporate communications, information technology, and Finance/actuarial.
Serve as key day-to-day client contact to present a consistent primary point of contact with company.
Identify opportunities to expand the scope of our business relationship with the client and communicate opportunities to Implementation Services VP and/or AVP for pursuit.
Leverage IS VP and/or AVP to solidify relationships with client executives not involved with the implementation daily.
Serve as key day-to-day client contact to present a consistent primary point of contact with company.
Identify opportunities to expand the scope of our business relationship with the client and communicate opportunities to Implementation Services VP and/or AVP for pursuit.
Leverage IS VP and/or AVP to solidify relationships with client executives not involved with the implementation daily.
Transition to Client Services and Network Operations:
Ensure client operational cycles are understood and supported by company.
Integrate and effectively transition to Client Service Manager to provide a seamless transfer for on-going business support.
Integrate and effectively transition to Network Operations to ensure seamless transfer for on-going technology support.
Implementation Process Improvement:
Undertake process and departmental improvement projects iden tified individually, as a team or as assigned by the Implementation Services VP and/or AVP.
Coordinate process improvement initiatives with other team members and organizational components.
Complete all responsibilities as outlined... For full info follow application link.
Equal Opportunity Employer/Pr tected Veterans/Individuals with Disabilities