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Must be willing to travel to all Utah centers for this position. We have centers from Ogden to Springville. Mileage reimbursement is included for this position. Read below for more details.

RAYUS Radiology is looking for a Float Front Office Associate to join our team. As a Float Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

This will be a full-time position that will require you to cover any shift from 6:30am-10pm at any of our 9 locations across the Wasatch Front (Ogden to Springville). You will receive mileage reimbursement as well as differential. You will also have a monthly Saturday rotation 7:00am-8:00pm. Bilingual in Spanish highly preferred but not required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration

• Greet and checks-in patients scheduled for imaging services; processes payments and copays as needed

• Answer phones and handles calls in an efficient and friendly manner

• Field phone calls appropriately for Center Team Members

• Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information

• Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup

• Order office supplies as needed

• Maintain supply of patient information sheets

• Push patient imaging via electronic interfaces

• Complete patient appointment confirmation calls and provide preparation instructions to patients

• Fax/scan reports, billing information, and medical release forms as requested

(20%) Scheduling

• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate

• Enter and submit patient exam orders

• Verify patient exam orders match exam schedules

• Schedule referrals and ensures proper authorizations are obtained

• Schedule walk-in patients

• Process requests for image orders and CDs from both the referring physicians and patients

• Maintain an up-to-date and accurate database of all current and potential referring physicians

(20%) Insurance

• Verify patient's insurance coverage

• Pre-certify all patient exams with the patient's insurance company

• Obtain insurance authorizations

• Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments

• Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys and insurance companies following Company guidelines

(5%) Completes other tasks and projects as assigned

Required:

• High School Diploma, or equivalent

• One (1) year of Customer Service experience

• Proficient in using computer systems and typing

• Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Preferred:

• Previous medical office experience

• Medical terminology and office background

• Insurance... For full info follow application link.

   

Rayus is an equal opportunity employer; applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability, veteran status or other statuses protected by state, local or other applicable laws.  This policy extends to all aspects of employment, including recruitment and hiring.

Rayus and its associates have an employment relationship, whi ch is known as employment-at-will.  This means that either Rayus or an associate has the right to terminate the employment relationship at any time, for any reason with or without cause or prior notice.