Job Information
Hyatt Assistant Manager - Guest Experience in SOUTH GOA, India
Description:
Oversee daily guest experience operations, ensuring service standards are consistently met and exceeded.
Personally engage with guests to gather feedback, resolve concerns, and create memorable moments.
Collaborate with departments (front office, F&B, housekeeping, activities) to ensure seamless service delivery.
Use guest data and preferences to personalize experiences—whether it’s a welcome amenity, a room setup, or a surprise celebration.
Support the Front Office Manager in training and mentoring team members on service excellence.
Monitor guest satisfaction scores and implement improvement initiatives.
Assist in planning and executing special events, VIP visits, and seasonal experiences.
Focus on enhancing Loyalty Members experience as well.
Qualifications:
Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. · Well developed communication and customer relations skills.
Primary Location: IN-GA-South Goa
Organization: Alila Diwa Goa
Job Level: Full-time
Job: Front Office
Req ID: SOU000649
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.