Job Information
West Virginia Employer Customer Service Retention Representative in South Charleston, West Virginia
This role blends customer service and sales, ensuring every engagementwhether with new or existing customersis professional, supportive, and focused on meeting customer needs. Representatives will promote products, resolve concerns, and guide customers through service options with clarity and care. Duties include, but are not limited to: Promoting, selling, and/or saving products and services, Delivering excellent customer experiences via phone, Negotiating and completing save/service order requests, Working with customers patiently, tactfully, and efficiently, Accurately informing customers of fees, adjustments, and account details, Providing tailored product and service options, Applying active listening skills in every interaction, Following tactical call flows to optimize customer satisfaction. Requirements: Previous customer service experience in a high-volume environment 2+ years of call center experience or equivalent