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We are DR Power, a Generac Company, professional power equipment done right.

Established in 1985, we are a leader in the design and manufacture of professional-grade gas and battery-powered outdoor power equipment. We are dedicated to the enduring quality and uncompromising performance of everything we build. We stand behind every DR® product and are here to help every customer regardless of when or where they made their initial purchase.

Basic Qualifications:

• Associates degree in related technical field OR 4 years’ experience within a similar working environment;

• 2 years related technical experience;

• Valid driver’s license with the ability to travel up to 20% of the time.

Additional Qualifications:

• Proven track record of meeting critical goals and deadlines within a business environment;

• Excellent customer service skills;

• Ability to communicate verbally and in writing in a professional manner;

• Ability to work independently and make decisions in the best interest of the customer and the company;

• Strong foundation of basic mechanical and electrical (AC/DC) fundamental theory;

• Solid knowledge of engine maintenance and troubleshooting to include: air cooled, liquid cooled units, gas, diesel, LP and natural gas fuel systems;

• Ability to remain calm in high-stress situations;

• Strong knowledge of Generac Product and applications to include: Engine maintenance and troubleshooting the following: air cooled and liquid cooled units, gas, diesel, LP and natural gas fuel systems;

• Must attend, pass and maintain current training with 90 percentile score all Technical Classes offered for Generac Product.

Preferred Qualifications:

• Previous experience leading a team of 2 or more individuals or long term projects;

• Working knowledge of Microsoft Office Suite;

• Bachelor’s degree;

• Bilingual Spanish;

• Previous experience using SAP or equivalent ERP.

Essential Duties and Responsibilities:

• Day to day supervision and leadership of a Technical Support Team

• Onboard new employees to include training and evaluation of progress

• Tracking and reporting of specific key performance indicators

• Answer in-bound calls from Dealer Technicians and answer questions over the phone.

• Gather and prepare documentation regarding product failure.

• Analyze failure modes to assist in determining root cause.

• Troubleshoot with the Dealer Technician to resolve issues with the product in the field.

• Instruct new Dealer Technicians how to navigate Generac’s warranty systems and submit claims electronically.

• Act as SAP Super User within functional area as assigned.

• Perform other duties as assigned.

DR Power, a Generac company, is committed to maintaining fair and equitable compensation practices in alignment with pay transparency. We evaluate compensation using objective criteria, including experience, skills, market data, and internal equity, to support consistency and fairness across our workforce.

Compensation: $24 per hour

Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.