Job Information
Maximus Customer Service Representative – South Bend, IN in South Bend, Indiana
Essential Duties and Responsibilities:
Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information.
Validate and calculate income, assess eligibility, and manage case referrals.
Engage regularly with program participants on a daily basis.
Potentially educate clients on fundamental program services and eligibility prerequisites.
Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility.
Fulfill additional responsibilities as delegated by Management.
'- Handles high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift answer questions regarding the Medicaid, SNAP, and TANF programs.
Apply State and/or federal eligibility rules for applicant/recipient information assessment.
Verifies applicant/recipient data through system interfaces.
Facilitates the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathy.
Communicates with applicants/recipients while researching and updating cases and documenting calls simultaneously.
Educates callers on program services and eligibility requirements while demonstrating excellent communication and customer service skills.
Serve as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationships.
Verifies and enters applicant/recipient data into the State’s eligibility system and prepares cases for disposition by State Eligibility Consultant.
Processes cases and takes necessary action on missing information promptly.
Meet Quality Assurance and performance metrics and stay updated on project and corporate policies.
Identify and escalate risks to management.
Attends all meetings and completes all trainings to stay informed on project/position updates.
Fulfill all performance requirements associated with eligibility processes.
Perform additional duties as assigned by management.
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Minimum Salary
$18
Maximum Salary
$18