Job Information
AMC THEATRES Supervisor in Somerville, Massachusetts
What Youll Be Doing Daily/Weekly Responsibilities Coordinate and coach theatre crew members through their daily responsibilities, ensuring strong performance and guest service. Assist in floor operations and ensure proper crew placement based on business needs. Oversee opening and closing procedures (excluding vault management) and provide access to vendors for deliveries and repairs during off-hours. Assign registers, distribute banks, supply change as needed, and reconcile floor safes. Accurately pull and count cash, coupons, and equivalents; enter results into the system and prepare deposits. Maintain cash-handling accuracy and complete required forms. Support inventory processes and assist in preparing crew schedules (final approval by management). Troubleshoot system issues by opening support tickets and following up on resolution. Resolve guest concerns and research AMC Stubs or refund-related issues. Distribute and reconcile passes and assist in all other duties as directed by management. Perform daily operational and administrative tasks to keep everything running on schedule. Complete other duties as directed by management. Leadership Uphold AMCs Business Practice Standards and follow all established company policies and procedures. Model AMCs Values by maintaining a professional, positive demeanor and leading with ownership and integrity. Foster an inclusive environment to ensure everyone feels welcomed, valued, and respected. Do the right thing by addressing concerns promptly and directly. If you see something, say somethingspeak up to support a safe, respectful, and accountable environment. Observe team performance and provide input to management for coaching and development. Uphold AMCs appearance standards, including Wardrobe 101, and reinforce a culture of respect and inclusion. Supervise safe and clean protocols to ensure a secure, welcoming space for both guests and team members. Listen, communicate, and work effectively with guests, associates, and supervisors in a fast-paced environment.