Job Information
UPMC Telephone Operator in Somerset, Pennsylvania
In this role, you'll serve as the welcoming first point of contact for the public and all UPMC Somerset departments, supporting both routine and emergency communications. This is a casual, as‑needed position designed to help fill schedule gaps, with varying shifts in a department that operates 24/7/365.
Responsibilities
You'll answer multiple telephone lines while delivering professional, friendly customer service and using required phrasing on every call.
You'll quickly assess caller needs (requested extension, information, or service) and transfer calls accurately.
You'll initiate voice pages, process emergency codes and STAT pages, and provide updates on pages in progress.
You'll share physician on‑call information and dialing instructions with patients and callers as requested.
You'll support multiple answering service clients by following individualized protocols.
You may complete system data entry when needed.
You may assist with training new telephone/switchboard operators.
High school graduate or equivalent.
1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
Must be able to work all shifts, 7 days a week.
Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran