Job Information
Robert Half Collections Specialist in Smithtown, New York
Description
We are looking for a dedicated Collections Specialist to join our team in Smithtown, New York. This is a long-term contract position offering an excellent opportunity for individuals with experience in credit and collections to contribute to a dynamic and detail-oriented environment. The ideal candidate will play a key role in managing accounts receivable inquiries and ensuring smooth communication with business-to-business clients.
Responsibilities:
• Handle inbound calls from B2B customers to address accounts receivable inquiries, including disputes, payment notices, and invoice requests.
• Process payments efficiently while maintaining high standards of customer service.
• Create and manage internal tasks related to customer inquiries and follow-ups.
• Provide accurate and timely responses to invoice and statement requests from clients.
• Collaborate with internal teams to resolve discrepancies and ensure seamless account management.
• Maintain detailed records of customer interactions and transactions.
• Identify and escalate unresolved issues to the appropriate department for resolution.
• Ensure compliance with company policies and procedures in all collections activities.
• Develop and maintain strong relationships with clients to foster trust and reliable communication.
Requirements
• Proficiency in commercial and consumer collections processes.
• Strong knowledge of billing and accounts receivable procedures.
• Excellent communication and customer service skills.
• Ability to handle disputes and resolve issues effectively.
• Detail-oriented with strong organizational skills.
• Familiarity with credit and collections software tools.
• Ability to work in a fast-paced environment and meet deadlines.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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