Job Information
Allen Marine Tours Guest Services in Sitka, Alaska
Summary for Guest Services
Interact with passengers by answering questions and helping with specific requests. Operate a galley and gift shop which includes food preparation, beverage service, snack service, retail presentations, and the sale of local retail products.
This is a vessel-based position.
Essential Duties and Responsibilities for Guest Services
- Present a professional and friendly attitude while on duty.
- Direct and assist passenger movement on and about the vessel.
- Participate in a passenger safety orientation and maintain safe conditions underway.
- Help operate a galley, bar, and commissary, including preparation and distribution of snacks, sales, stocking, inventory order lists, and related paperwork.
- Routine maintenance includes but is not limited to cleaning, sanitation, restocking consumables in the cabin area and heads; making note of needed equipment repairs.
- Enhance the cruise experience for passengers, including answering questions and helping passengers with specific problems/requests.
- Communicate with up to 150 passengers on a p.a. system.
- Work as a team with other employees to present coordinated narration and provide a quality experience for customers.
- Always maintain impeccably clean vessels.
- Special projects may be assigned as required by the business.
Minimum Qualifications (Knowledge, Skills, and Abilities) for Guest Services
- Must be able to operate a cash register efficiently as well as keep money records and maintain a professional, friendly attitude toward customers.
- Must be 18+.
Must be able to work as a team with other employees to present coordinated narration and provide a quality experience for customers.
Customer service experience.
- Valid US drivers license and a clean driving record.
- Must pass a security background check and DOT drug test.
Required Certifications for Guest Services
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