Job Information
Cognizant Head of AI in Singapore,SG, Singapore
HEAD OF AI
Key Responsibilities Include
Accelerate adoption of AI across customer facing‑ functions , ensuring scalable, ethical, secure, and high value‑ solutions are deployed across regions and business units.
Own the AI product roadmap for CX , including LLM implementations, GenAI copilots, conversational interfaces, recommendation engines, and AIdriven personalisation‑ features.
Build and unify customer analytics & AI capabilities , harmonising data models, behavioural datasets, and insight platforms into a cohesive global framework.
Define and drive the AI strategy for CX , ensuring alignment with commercial, digital, and enterprise data strategies.
Lead crossfunctional‑ product teams to develop AIenabled‑ solutions that enhance the customer journey across digital commerce, service, marketing, and sales.
Stand up and manage a research & delivery partner ecosystem , including AI vendors, academic institutions, and innovation partners.
Act as a strategic advisor to global commercial, digital, and data leadership on AI maturity, ethics, platform selection, and business impact.
Collaborate with Salesforce product teams and related CX systems to ensure AI integration, scalability, and governance.
Promote an agile product culture , embedding iterative delivery, experimentation, rapid value demonstration, and usercentric‑ design.
Scope
This is a global leadership role, serving teams, markets, and platforms across Barry Callebaut’s geographic footprint. Stakeholders are located across major hubs and regions.
Travel requirement: up to 25%
Education, Language, Skills & Qualifications
Education / Qualifications
Graduate degree in technology, AI/ML, computer science, engineering, data, or a comparable field.
Advanced degrees (MSc/PhD) in AI, ML, or related areas preferred.
Languages
- Proficient in English.
Technical Skills & Expertise (Mandatory)
Deep expertise in LLMs, generative AI, and modern AI product architectures.
Strong experience with Azure, Databricks, and MLOps practices.
Knowledge of Salesforce ecosystem and customer facing‑ AI integration patterns.
Proven ability to lead AI product development and agile product teams.
Industry Background (Required/Preferred)
Food & Beverage
Manufacturing
FMCG
AI/ML product companies (preferred for technical depth)
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.