Job Information
Marriott Technical Support Analyst, Singapore in Singapore, Singapore
Additional Information
Job Number 26046242
Job Category Information Technology
Location Singapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore, 098499 VIEW ON MAP (https://www.google.com/maps?q=Singapore%20Regional%20Office%2C%202%20Harbourfront%20Place%20%2306-08%2C%20Singapore%2C%20Singapore%2C%20Singapore%2C%20098499)
Schedule Full Time
Located Remotely? N
Position Type Non-Management
JOB SUMMARY
Provides technology & support services that create positive business impact by optimizing the effective use of systems at the assigned offices.
CANDIDATE PROFILE
Education and Experience
2 year degree from an accredited college/business/technical school (or the equivalent training/education in respective country).
Information Technology related job experience, hospitality experience is beneficial.
Skills and Competencies
Analytical skills
Problem solving.
Computer skills.
Learning.
Interpersonal skills
Diversity relations.
Communications
Electronic communication.
Applied reading.
Communication.
Listening.
Personal attributes
Integrity.
Dependability.
Positive demeanor.
Safety orientation.
Organization
Multi-tasking.
Time management.
Hardware and software
Help desk.
Hardware.
Network administration
Security.
Network applications.
System administration/ monitoring.
Client/Server application.
LAN and WAN administration.
Server system.
Network support.
KEY STAKEHOLDERS
All Company Owned Office Associates.
Area Office iT Manager.
Regional Senior Director of iT.
iT Peers from Continent and Regional iT Team.
CORE WORK ACTIVITIES
Managing Projects and Priorities
Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans.
Ensures current systems are in compliance with Company system standards.
Conducts proactive and reactive maintenance of the health and integrity of all the offices IT infrastructure and iT equipment including but not limited to: Email. Desktop, Laptops, Servers, LAN infrastructure and Operating System Software– Administration and Maintenance for Tier 1 support.
Creates disk images performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties.
Managing Key Stakeholders Expectation
Manages problems effectively via time tracking and resolving them quickly with the business clients being informed of the situation at all times.
Is responsible for the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training.
Provides applicable written communications to all the offices Associates from time to time.
Managing Key Process/Documentation
Is responsible for the maintenance and completion of all establish checklists as and when required
Is responsible for the compliance with applicable Company Policies and iT Standard Operating Procedures (SOPs) and other related material.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.