Job Information
World Wide Technology Production Supervisor in Singapore, Singapore
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 11,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What will you be doing?
Production Supervisors are responsible for directly overseeing a team of associates and/or technicians who are accountable for meeting customer demands. Sets and delegates day-to-day tasks to achieve operational objectives.
Responsibilities include leading, developing, providing training/direction, coaching and assessing team members, scheduling resources to meet deadlines, and monitoring production and work quality and coach on performance. Directly monitors daily, weekly & monthly KPIs and collaborates with team in achieving goals and objectives.
Responsibilities:
Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required
Ensure that the operational staff is qualified and adequately trained
Research customer impacting issues at a level to be able to provide root cause and corrective action
Effectively collaborate with cross functional teams to escalate issue resolution, share production status, and other instances as required by the business and daily goals
Facilitate a fair and effective hiring process as required
Execution on customer driven requirements
Leading and developing a team of full-time & subcontractor diverse associates with the main focus of motivating, mentoring, and coaching them within WWT's Integrated Management Principle's and Core Values
Executes leadership activities (One on Ones, Employee Reviews, etc.)
Evaluates team members' performance and provides feedback
Engages their team during each shift to maintain the highest levels of safety, quality, and attendance performance
Promotes trust and HPT through coaching, appreciation, and recognition
Proactively plans for upcoming production work
Exercises sound judgment ensuring that SLA's and KPI targets are worked towards and met by monitoring daily, weekly and monthly production goals
Engaged fully with enabling policy, process, Standards and Governance
Able to address operational and personnel issues affecting their functional area
Manages escalations from Team & Customers
Drives collaborative activities through our operations, order operations, logistics and support teams to scale and standardize operational efficiencies
Works closely with support staff to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other staff initiatives
Takes proactive steps to ensure best practices are shared across all shifts and among the department
Drives the training and integration of their team, while motivating and inspiring forward progress
Leverages peers and associates by sourcing and nurturing ideas, and rolling them into the creation of improvement plans
Participates in recruitment activities for their perspective teams
Other ad hoc duties as assigned
Requirements:
Min 5 years of warehouse operation experience.
Strong verbal and written communication skills.
Proficient computer skills.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
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WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.