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This role offers a unique opportunity to shape and govern Manulife’s enterprise‑wide distribution transformation portfolio, ensuring initiatives are insight‑led, value‑aligned, and tightly connected to field realities. You will act as a strategic connector across distribution, product, technology, and transformation teams, translating strategy into executable roadmaps and measurable outcomes.

Key Responsibilities

1. Strategy & Portfolio Management

• Drive structured ideation, prioritization, and evaluation of transformation initiatives.

• Shape and maintain a coherent, value‑aligned portfolio that advances distribution strategy.

2. Roadmap & Cross‑Stakeholder Alignment

• Integrate distributor insights, field feedback, and internal product owner inputs into a unified roadmap.

• Maintain transparency and traceability of roadmap changes across stakeholders.

• Ensure all initiatives remain aligned with strategic intent, market needs, and field realities.

3. Voice of Distributor & Insight Analytics

• Capture and synthesize NPS, CSAT, sentiment data, and usage analytics from distributors.

• Identify pain points and prioritize enhancements based on insights and clear value drivers.

• Close the feedback loop through structured communication and continuous improvement cycles.

4. Performance Measurement & Economics

• Define KPIs and success metrics across all transformation initiatives.

• Validate financial assumptions and business cases to ensure alignment with segment economics.

• Monitor, evaluate, and quantify the impact of transformation initiatives on agency performance, assessing behavioral shifts, productivity outcomes, and value realization across segments.

• Track value realization and provide transparent reporting on performance outcomes.

5. Transformation Governance

• Establish and uphold governance standards, decision frameworks, and operating rhythms that ensure disciplined execution of the enterprise-wide distribution transformation portfolio.

• Serve as the internal transformation champion, driving alignment, transparency, and accountability across business owners, tech teams, field stakeholders, and executive leaders.

• Collaborate closely with the Corporate Transformation Office to harmonize governance processes, share insights, coordinate interdependent initiatives, and ensure distribution transformation remains synchronized with broader enterprise priorities.

• Facilitate structured forums (e.g., steering committees, governance councils, performance reviews) to escalate risks, track outcomes, and support data-driven decision-making.

Required Qualifications:

• 8+ years’ experience in transformation, portfolio governance, program delivery, or distribution strategy.

• Strong understanding of insurance distribution models and field dynamics (agency/bancassurance).

• Expertise in change management, roadmap governance, and cross‑functional alignment.

• Experience in service management, capability development, or field tools/platforms.

• Familiarity with data‑driven decision frameworks, and performance measurement.

• Excellent communication, facilitation, and stakeholder management skills.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are

• more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .

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