Job Information
Manulife Lead, Distribution Transformation Insights & Engagement in Singapore, Singapore
This role presents a high‑impact opportunity to shape agency performance through data‑driven insights, operating model enhancement, and ROI‑focused decision‑making. You will play a critical role in advancing our mission by translating complex data into actionable strategies that improve productivity, effectiveness, and growth across agency channels. Working at the intersection of business, analytics, and transformation, this role directly supports smarter decisions and stronger business outcomes.
Key Responsibilities
Performance Measurement & Business Insights
Conduct regular performance and value tracking to identify trends, gaps, and improvement opportunities.
Perform in-depth data analytics to derive actionable business insights that support strategic decision-making.
Define business problems and frame opportunities to improve agency productivity and effectiveness.
Agency Operating Model Enhancement
Assess maturity levels across key areas of the MAG, MFA, Banca Operating Model and recommend solutions to uplift capabilities.
Monitor and evaluate the impact of transformation initiatives on agency performance, providing transparency on ROI and outcomes.
Lead Generation & ROI Optimization
Partner with the Analytics team to design and enhance models addressing business needs—especially around lead funnel performance and lead generation ROI.
Review, refine, and test lead generation strategies to ensure a consistent flow of high‑quality, high‑conversion leads.
Conduct cost‑benefit analyses to optimize solutions, interventions, and agency-led marketing campaigns.
Data Engineering & Experimentation
Lead data engineering and instrumentation efforts, including event tracking, lead source tagging, and pipeline attribution—independent of the analytics function.
Establish and advance experimentation practices, including A/B and multivariate testing, ensuring a robust test registry, clear guardrails, and strong causal inference capabilities.
Qualifications
Proven experience in performance analytics, data-driven strategy, or business insights roles.
Strong analytical skills with comfort in data modeling, metrics design, and ROI measurement.
Experience with experimentation frameworks and causal inference methodologies.
Ability to translate ambiguous business problems into structured analysis and recommendations.
Strong collaboration skills and experience working with cross-functional teams, particularly data/analytics teams.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
Modalidades de Trabajo
Híbrido