Job Information
Marriott Front Office - At Your Service Agent in Singapore, Singapore
Additional Information
Job Number 26004884
Job Category Rooms & Guest Services Operations
Location Frasers House a Luxury Collection Hotel Singapore, 80 Middle Road, Singapore, Singapore, Singapore, 188966 VIEW ON MAP (https://www.google.com/maps?q=Frasers%20House%20a%20Luxury%20Collection%20Hotel%20Singapore%2C%2080%20Middle%20Road%2C%20Singapore%2C%20Singapore%2C%20Singapore%2C%20188966)
Schedule Full Time
Located Remotely? N
Position Type Non-Management
POSITION SUMMARY
Responsible for all aspects of Telecommunications services within the Hotel to achieve the highest possible guest satisfaction.
PREFERRED QUALIFICATIONS
Education and Experience - Vocational studies in Hotel Administration, Hotel Management or equivalent, with 1 years experience in front office / guest services / call centre or related discipline including supervisory experience, or an equivalent combination of education and experience.
CORE WORK ACTIVITIES
Financial Returns - Bill Call Costs, Assist F&B Department by doing cross-selling to boost Revenue
Records all entries on traffic sheets
Report on logbook daily
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
Advises defects on switchboard equipment to Supervisor
Maintains a clean work environment
Maintains detailed knowledge of the Hotel’s fire, life and safety system
Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
Advises defects on switchboard equipment to Instant Service Manager/Supervisor
Maintain Hotel Information
Process all incoming and outgoing calls accurately and courteously
Records and controls accurately wake up calls
Pages guests in co-operation with concerned departments
Assists guests with international calls and directory queries
Refer to guests by name whenever possible
Abides by principles of guest privacy
Handles guests needs or requests and reports complaints to the Telephone Supervisor
Aware of local telephone listings and frequently dialed numbers
Attends to all guest queries and request promptly
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.