Job Information
IBM Business Strategy Consultant - Customer & Commerce Transformation, Center of Competence (CoC) in Singapore, Singapore
Introduction
IBM Consulting is seeking a Customer & Commerce Transformation Strategy Consultant to join the Customer & Commerce Transformation Center of Competence (CoC).
Building on IBM’s own AI-led Customer Transformation, where, as Client Zero, IBM transformed its Sales, Marketing, Commerce & Service functions -- the CoC helps clients reimagine their front office by:
Inspiring clients with IBM’s own transformation story, outcomes, and lessons learned.
Discovering and shaping opportunities using Client Zero insights, IBM Consulting frameworks, and data-driven, experience-led
approaches.
Co-creating solutions through domain-led garages to identify priority use cases and define transformation blueprints and
roadmaps.
Partnering with local teams to deliver scalable transformations using proven methods, accelerators, and delivery capabilities.
Your role and responsibilities
As a CoC Strategy Consultant, you will:
Drive front-office transformation strategies aligned to business outcomes, industry trends, and measurable results.
Develop strategies, design blueprints, roadmaps, and process reinvention recommendations to enable AI-led customer and commerce
transformations.
Facilitate workshops, stakeholder engagement sessions, and change adoption activities.
Collaborate with global and cross-functional teams to ensure effective execution, capability building, and sustainable change.
Required technical and professional expertise
5+ years of experience in customer, commerce, or process transformation consulting.
Participation in at least two customer transformation programs.
Strong understanding of front-office digital transformation, including CRM, Sales, Service, Marketing, and Commerce.
Excellent stakeholder engagement, communication, and presentation skills.
Experience working in global, multi-disciplinary environments.
Preferred technical and professional experience
5+ years of experience in customer, commerce, or process transformation consulting.
Participation in at least two customer transformation programs.
Strong understanding of front-office digital transformation, including CRM, Sales, Service, Marketing, and Commerce.
Excellent stakeholder engagement, communication, and presentation skills.
Experience working in global, multi-disciplinary environments.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.