Job Information
Flowserve Corporation Aftermarket Parts Representative - APAC in Singapore, Singapore
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Role Summary:
The Aftermarket Parts Representative - APAC is a key member of the Services & Solutions team, responsible for providing real-time technical and commercial support for the valves aftermarket parts business. This role serves as the primary liaison between customers and internal commercial, operations, engineering, and manufacturing teams, ensuring seamless coordination from opportunity identification and quotation through to final delivery. The incumbent will work closely with end-user sales teams to identify growth opportunities, strengthen customer relationships, and deliver an exceptional aftermarket service experience.
Responsibilities:
Provide technical and commercial support for aftermarket parts, including opportunity identification, quotation preparation, pricing, availability confirmation, and delivery coordination.
Act as the primary point of contact for customers on parts-related matters, ensuring accurate and timely communication of requirements, pricing, and delivery commitments.
Collaborate with Engineering, Maintenance, Planning, Sales, Operations, and Manufacturing teams to resolve technical and commercial inquiries.
Develop and manage parts programs and managed inventory agreements for target end users, including tracking and reporting on contract-related KPIs.
Lead or actively participate in parts planning activities for turnarounds, shutdowns, and repair events to ensure alignment with customer scope and timelines.
Conduct onsite unit walks to support maintenance planning, upgrades, and start-up activities.
Coordinate customer orders through aftermarket operations, ensuring internal stakeholders are informed of shipment schedules and logistics between customer sites and Flowserve facilities.
Facilitate aftermarket change notices and BOM updates to ensure accurate system loading and timely quotation turnaround.
Escalate and communicate site-related issues to Sales, Operations, and Commercial leadership as required.
Deliver clear technical explanations and presentations to customers, tailoring communication style to suit the audience.
Requirements:
Technical, engineering, or manufacturing background with solid knowledge of valve and instrumentation repair, manufacturing, and operational requirements.
Experience providing technical and commercial support in an industrial or plant environment.
Strong customer focus with the ability to act as an effective liaison between customers and cross-functional internal teams.
Proven problem-solving skills and the ability to work collaboratively within multi-disciplined site teams.
Strong organizational skills with the ability to prioritize competing demands and meet high-visibility deadlines.
Ability to work safely in plant and workshop environments in compliance with all safety standards.
Excellent verbal and written communication skills.
Willingness and ability to travel locally to customer sites and company facilities.
Preferred Experience / Skills:
Experience supporting aftermarket parts programs, managed inventory contracts, or KPI-driven service agreements.
Prior involvement in turnaround or major maintenance planning activities.
Experience coordinating BOM updates and managing engineering change documentation within ERP systems.
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Req ID : R-18056
Job Family Group : Engineering
Job Family : EN Aftermarket Engineer
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
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