Job Information
Expeditors Account Management Coordinator (Onsite for Customer) in Singapore, Singapore
Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.
Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
19,000 trained professionals
350+ locations worldwide
Fortune 500
Globally unified systems
The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.
Responsible for execution of day to day activities within the Logistics Team, supporting us achieving operational success for one of our key customers on a constant basis.
Capable of processing shipments, track and trace, working directly with the customer and other departments in harmony, while maintaining a high standard of work and delivering excellent results.
Processing shipping requests
Track & Trace
Correspond with the customer in person and/or through calls / emails / ticketing system
Prioritize own workload according to customers' requirements
Generate and provide accurate & internationally-compliant documents to the requestor in a timely manner
Follow-up, resolve issues and respond back to the requestor within the appropriate time frame
Support the safe and timely delivery of freight as it moves through the supply chain, report and escalate delays and incidents through established communications protocols
Keep superiors informed on all challenges and complaints, including escalation as required
Maintain knowledge of customer policies on all aspects of product movement
Work towards individual and department Key Performance Indicators (KPIs)
Assist with investigation and data collection for post mortem due to gap in process or incident
Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers
Articulate process improvement ideas to superiors
Create documented process for customers when requested - SOP/SWI creation
All other tasks as required
1-2 years of previous experience in Logistics and/or high volume Customer Service roles
Fluent in English; Excellent written and oral communication skills
Excellent customer service skills
Effective communication skills
Self starter and is able to work in fast-paced environment
Possesses a positive, can-do attitude
Proficient with Windows and/or macOS
Strong knowledge of Microsoft Excel
Knowledge of Google Applications is a plus
ONLY THOSE CURRENTLY RESIDING IN SINGAPORE NEED TO APPLY
Expeditors offers excellent benefits for full time employees:
Benefits complied with local law
Health Plan: Medical, Accident Insurance
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.