Job Information
Robert Half Customer Service Representative in Silver Spring, Virginia
Description
Position Overview
Robert Half is partnering with a local organization to identify a Customer Service Representative who enjoys helping others and thrives in a fast-paced environment. This role will support customers by answering questions, resolving concerns, and ensuring a positive service experience. The ideal candidate is professional, detail-oriented, and comfortable managing a high volume of calls and inquiries.
Key Responsibilities
Answer incoming customer calls and respond to inquiries in a professional and timely manner
Provide accurate information regarding services, policies, and account details
Document customer interactions and update records in internal systems
Resolve customer concerns or escalate issues to the appropriate department when needed
Maintain confidentiality and follow company policies and procedures
Assist with general administrative tasks and customer follow-up as required
Requirements
Qualifications
Previous customer service or call center experience preferred
Strong communication and problem-solving skills
Comfortable handling high call volume and multitasking
Basic computer skills and data entry experience
Professional demeanor and strong attention to detail
Ability to work independently and as part of a team
Preferred Skills
Experience using Salesforce CRM or customer management systems
Familiarity with Microsoft Office (Word, Excel, Outlook)
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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