Job Information
Syms Strategic Group, LLC (SSG) Records Management/Workflow Reporting Specialist in Silver Spring, Maryland
Syms Strategic Group (SSG) is seeking a talented Records Management/Workflow Reporting Specialist
Location: Joint Base Andrews, MD
Department: Department of Defense (DoD), Department of the Air Force (AF)
Type: Full Time
Min. Experience: Experienced
Security Clearance Level: Active Secret Clearance
Military Veterans are highly encouraged to apply!
Essential Duties and Responsibilities
Support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program
Develop and maintain case workflow documentation, metadata structures, and reporting metrics used to support AFRBA’s case management processes
Work closely with program stakeholders and technical teams to document case workflows, organize case metadata structures, and develop reporting tools that support operational insights and program metrics
Support effective case management and reporting within the CMTARS platform
Provide expertise in the creation, drafting, and development of case workflow diagrams supporting AFRBA case management processes
Analyze and document workflows related to case intake, processing, and reporting activities
Develop and maintain case metadata structures that support the organization and classification of case information
Create and maintain professional-grade spreadsheets and reporting tools used for case metadata metric reporting
Collect, organize, and analyze data to support reporting on case management metrics and operational performance
Collaborate with technical teams to ensure metadata structures align with system capabilities and reporting requirements
Document workflow processes and procedures related to the CMTARS application environment
Support program stakeholders by providing reports and data insights related to case workflow and system usage
Maintain documentation related to workflow structures, reporting methodologies, and metadata definitions
Identify opportunities to improve workflow efficiency and reporting accuracy
Support program reporting requirements and documentation efforts as needed
Required Skills and Experience
Strong analytical and documentation skills
Experience developing workflow diagrams, process documentation, and operational workflows
Knowledge of case management processes, records management practices, and metadata structures
Strong experience creating professional reports, spreadsheets and data analysis tools
An ability to collect, organize, and interpret operational data and performance metrics
Strong analytical and problem-solving skills related to workflow analysis and reporting
Experience supporting enterprise information systems or case management platforms
Strong written and verbal communication skills with the ability to clearly document processes and reporting requirements
An ability to collaborate effectively with technical teams, program managers, and system users
Strong attention to detail and organizational skills
Professional Certifications Security+ Certification (DoD 8570.01-M compliance)
Years of Professional Experience Five (5) or more years of experience supporting case workflow documentation, case metadata management, and metric reporting activities
Five (5) or more years of experience developing workflow diagrams and process documentation for enterprise applications or operational systems
Five (5) or more years of experience creating data reports, spreadsheets, and performance metrics reporting tools
Five (5) or more years of experience supporting reporting or workflow documentation efforts within federal or DoD environments
Desired experience n/a
Formal Education Bachelor’s degree in Information Systems, Data Analytics, Business Administration, Records Management, or a related field
Citizenship Requirement U.S. Citizenship required for this specific opportunity
Security Clearance Requirements Must possess an active Secret clearance
CRITICAL NOTES:
SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered
Recruiters or Third parties will not be considered.
This is a 100% on-site position located at Joint Base Andrews, MD
This is a W-2 position
U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.
Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.
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